Job brief
We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services.
A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
The goal is to promote business growth by expanding the company’s clientele.
Responsibilities
- Answer incoming calls from prospective customers
- Use scripts to provide information about product’s features, prices etc. and present their benefits
- Ask pertinent questions to understand the customer’s requirements
- Persuade the customer to buy by demonstrating how merchandise or services meet their needs
- Record the customer’s personal information accurately in a computer system
- Deal with complaints or doubts to safeguard the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and record useful information
Requirements
- Proven experience as telemarketer or similar sales/customer service role
- Proven track record of successfully meeting sales quotas preferably over the phone
- Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Excellent communication and presentation skills
- Proficient in English
- Skilled in negotiation and dealing with complaints
- Persistent and results-oriented
- Patient and able to handle customer rejection
This position is Sunday-Thursday and is also flexible with days off as needed.
Salary plus bonus/commission
Work Remotely
Job Type: Full-time
Pay: $12.00 - $20.00 per hour
Expected hours: 30 per week
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Shift:
Supplemental pay types:
Ability to commute/relocate:
- Fort Wayne, IN 46818: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person