HRC Total Solutions, LLC is a third-party administrator of pre-tax benefit accounts and COBRA. We are dedicated to delivering exceptional services and building long-lasting relationships with our clients. As we continue to expand, we are seeking a talented and driven Account manager to join our Client Relations Team!
Overview
As an Account Manager, you will be responsible for managing a book of clients and serving as their primary point of contact. You will build and nurture relationships with key stakeholders, identify opportunities for growth, and ensure the highest level of customer satisfaction. This role requires strong communication skills, initiative, and a passion for delivering results!
This position has the following schedule: Monday through Friday 8:00 am-5:00 pm.
- It is a hybrid position, but requires some travel in New England area, no overnights.
The rate of pay for this position is $19.00-$20.00/hour
Responsibilities:
- Develops and maintains strong Client relationships via phone, email and in-person
- Serves as the main point of contact for client inquiries, requests and issues
- Collaborates with Account Administrator to process Client service agreements and renewal documents
- Collaborates with Account Administrator and other departments to answer inquiries and resolve issues from Brokers/POC's via phone and e-mail
- Processes and researches cases and inquiries in Client Relations Queue
- Assists with overflow of Customer Service call queue
- Stays updated on plans and services
- Educates the Client's employees about plan options via verbal and/or multi-media presentations
- Travels to and conducts employee education meetings at client sites (Virtual webinars are requested more often, instead of the in person presentations, but there is still the option for in-person presentations)
- Travel required if requested (reliable transportation required)
- Travel occurs 0-30% during months of November-January, all other months 0-10% (Virtual webinars are requested more often, instead of the in person presentations, but there is still the option for in-person presentations)
- Travel occurs in the New England area, no overnight travel
Experience/Skills:
- Ability to speak confidently and professionally in front of a large audience
- Ability to travel within the New England area (No over night travel)
- Ability to build and maintain long-term relationships with clients
- Service-oriented and able to resolve customer grievances
- Strong verbal and written communication skills
- Strong initiative and resourcefulness
- Highly organized with the ability to manage multiple client accounts simultaneously
- Ability to learn the plans and IRS regulations
- Proficient computer skills with ability to learn new software; Knowledge of CRM software a plus
Why Join Us: At HRC Total Solutions, LLC, we offer a dynamic and supportive work environment where your contributions are valued and rewarded. You will have the opportunity to work with a talented team of professionals who are passionate about what they do. We provide competitive compensation and benefits:
- Medical
- Dental
- Vision
- Company paid life and disability
- Vacation time
- Paid Holidays with additional random days off throughout the year
- Retirement Plan with employer match
- Company events
- So much more!
\*\*All candidates being considered for employment must pass a pre-employment drug screen and background check.\*\*
HRCTS provides equal employment and advancement opportunities to all qualified candidates without regard to race, color, religion, sex, sexual orientation, age, physical or mental disability, genetic information, veteran status, or any other protected classes
Pay: $19.00 per hour