About us
We are professional, agile and customer-focused.
Our work environment includes:
- Work-from-home days
- Growth opportunities
- Relaxed atmosphere
- On-the-job training
**Overview:**
We are seeking a talented Senior IT Specialist to join our team. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for providing top-notch customer service. If you are proficient in Windows and Mac OS environments, have experience with Ticketing Systems, Firewalls, VPNs, and computer hardware and software, we would like to hear from you.
**Responsibilities:**
- Provide advanced IT support to end-users in person, via phone, or remote tools
- Troubleshoot and resolve hardware and software issues promptly
- Install and configure computer systems, software, and peripherals
- Manage network security including Firewalls and VPNs
- Maintain accurate records of IT assets and software licenses
- Collaborate with other IT team members to improve overall system efficiency
- Train users on new technologies or software applications
**Experience:**
- Bachelor's degree in Computer Science or related field preferred
- Proven experience working in IT support roles
- Proficiency in Windows and Mac OS environments
- Familiarity with various ticketing system
- Knowledge of computer hardware components and troubleshooting techniques
- Strong customer service orientation with excellent communication skills
Provides highly technical and specialized guidance and solutions to complex IT problems. Performs elaborate analyses and studies. Prepares reports and gives presentations; Works independently or as a member of a team; may serve as contractor Project Manager.
This is an exciting opportunity for a Senior IT Specialist who is looking to make a significant impact within a dynamic IT environment. Join us and be part of a team that values innovation and excellence.
Job Types: Full-time, Contract
Pay: $87,473.00 - $93,851.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- 1099 contract
- Bonus opportunities
- Holiday pay
- Hourly pay
Experience level:
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Customer service: 10 years (Required)
Security clearance:
Ability to Commute:
- Lanham, MD 20706 (Required)
Ability to Relocate:
- Lanham, MD 20706: Relocate before starting work (Required)
Work Location: Hybrid remote in Lanham, MD 20706