GENERAL STATEMENT OF DUTIES: To be responsible for managing, organizing, coordinating, reviewing and directing a staff that is engaged in carrying out overall responsibility for all quality control activities and assuring conformity with federal/state regulations and guidelines as they relate to quality control processes; to be responsible for designing, planning, directing and implementing all activities related to management information systems and, in coordination with the Division of Information Technology, to plan and direct the analysis, design and implementation of data and evaluation-related systems in order to provide for more efficient and effective services to clients and for accountability of data; to compile and control all required federal/state reports; and to do related work as required.
SUPERVISION RECEIVED: Works under the administrative direction of a superior with wide latitude for the exercise of initiative and independent judgement; work is reviewed through conferences and reports for conformance to establish policies and provisions of law, rules and regulations.
SUPERVISION EXERCISED: Manages, plans, organizes, coordinates, reviews and directs the work of a staff of professional, technical and clerical personnel.
To be responsible for managing, organizing, coordinating, reviewing and directing a staff that is engaged in carrying out overall responsibility for all quality control activities and assuring conformity with federal/state regulations and guidelines as they relate to quality control processes.
To supervise activities involving the analysis, design, modification and implementation of data and evaluation systems related to the federal/state programs administered by the department and to maintain these federal/state programs, as appropriate.
To supervise procedures, as defined by the federal government, that monitor the activities of field staff as they relate to the quality control process used to measure whether or not the state has met its predetermined goals.
To supervise activities involving providing information to department management needed to promote an effective policy-making process required for the development/refinement of a data and evaluation system.
To be responsible for the delivery to department management an effective and timely reporting system required to facilitate management decisions affecting the programs administered by the department.
To coordinate and supervise the development of a comprehensive data and evaluation information system.
To coordinate and supervise the development of various automated systems.
To coordinate the integration of all departmental computerized information systems so as to ensure maximum efficiency, cost effectiveness, and enhancement services to the department’s clients.
To plan, schedule and supervise data entry operations related to integrated automated systems.
To do related work as required.
KNOWLEDGES, SKILLS AND CAPACITIES: A thorough knowledge of management principles as applied to the analysis of data and information; a thorough knowledge of the methods and techniques utilized in designing and implementing management information processing and evaluation systems; a working knowledge of federal/state regulations and guidelines which relate to and govern the programs administered by the department; the ability to manage, plan, organize, coordinate, review and direct the work of a staff of professionals, technical and clerical personnel; the ability to write, monitor and control the reports dealing with management decisions; and related capacities and abilities.
EDUCATION AND EXPERIENCE:
Education: Such as may have been gained through: possession of a Master’s Degree from an accredited institution of higher learning in the field of Quality Assurance Methods and/or in Public Administration, or closely related field; and
Experience: Such as may have been gained through: considerable employment in a responsible managerial position in the field of quality assurance involving data evaluation and policy development and execution.
Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.
The Administrator, Operations Management serves as the Compliance Officer in the Department of Housing and reports to the Department of Housing Counsel who serves as the Chief Compliance Officer. Under the direction of the Department of Housing Counsel, the Compliance Officer oversees compliance within the Department to ensure that financial, operational and personnel procedures comply with all relevant and applicable laws, regulations, and contractual agreements in a manner that supports the business and its operational areas.
Specifically, the position includes the following responsibilities:
- Formulating standards and executing procedures to ensure that the compliance programs for the Department are effective and efficient in detecting, preventing, and correcting noncompliance with applicable federal and state laws and regulations.
- Developing and improving company policies and standards to support ethical, safe, and efficient procedures.
- Carrying out risk assessments and compliance reviews to ensure policies and procedures are being followed.
- Liaise with legal and regulatory bodies on compliance-related issues.
- Recommending to the Department of Housing Counsel the initiation of investigative procedures in response to alleged violations of rules, regulations, statutes, policies, and procedures.
- Providing guidance on the effective response to detected problems and proffer recommendations for corrective action as appropriate.
- Organizing regular training sessions for employees on compliance standards and procedures as well as regulatory changes and updates.
Education
- Certification as a Compliance & Ethics Professional or Certified Internal Auditor, preferred.
Skills and Knowledge:
- At least 5 years compliance experience in a regulatory/compliance consulting practice, relevant government experience, financial services, or a relevant field, strongly preferred.
- Knowledge of Federal, state, and local regulations relevant to the business of the Department preferred.
- Experience that evidences leadership capacity to develop, influence, direct, and manage teams, as well as influence/liaise with regulatory authorities, required.
- Experience that evidences the capacity to multi-task, prioritize, maintain flexibility in fast-paced environment, pay attention to detail, and meet or exceed deadlines required.
- Experience that evidences the ability to recognize problems and confront conflicts and difficult issues in a professional manner, required.
- Excellent writing and verbal communication skills for reporting purposes and relating to individuals in the workplace, required.