Are you a kid at heart who is looking to build their career at an innovative, animated plush toy company? Embrace your inner child and come join our fun, dynamic, and fast-paced team at Cuddle Barn! Headquartered in Little Tokyo, Cuddle Barn creates a variety of high-end amusing plush toys sold at the specialty and mass market. Be a part of a collaborative team where your ideas and skillsets are cherished and valued!
We are looking for an enthusiastic and cheerful employee experienced in administrative tasks, customer service and sales (preferably with prior experience in the consumer goods industry). You will be reporting to the Customer Service Manager and President.
Customer Service
· Communicate with customers over phone or email to take phone orders, handle defective claims, and resolve any shipping issues.
· Send out Credit Memos to customers
· Enter orders and perform other data entry tasks as needed
Various Administrative Work
· Perform general office upkeep, such as ordering the office food and office supplies
· Perform other miscellaneous administrative work as assigned
Sales Support
· Provide our customers with quotes, pricing, and more product information
· Record sales history in Salesforce and in customer history files
· Fill out any vendor info or item paperwork for customers
· Coordinate with various departments to ensure key account orders are shipped out without issue
· Coordinate key account order shipping process by ordering labels & tickets, submitting compliance paperwork, and scheduling inspections
Requirements:
· Professional, polished, and courteous phone presence
· Bubbly personality
· Excellent organization skills
· Positive can-do attitude
· Work well under pressure
· Experience in B2B environment
· Computer and software skills - High proficiency in Outlook required. Familiarity with Microsoft Office and other office software required.
· Associate degree or 3+ years' of relevant experience required.
Why Us?
· Competitive salaries
· Room to grow
· Health, Dental and 401K Benefits
In addition to your resume application, send us an email on what is the best way you learn something new. We look forward to hearing from you!
Job Type: Full-time
Pay: $22.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
Education:
Experience:
- Microsoft Office: 2 years (Preferred)
Work Location: In person