Responsibilities:
-Provide exceptional customer service to clients, addressing inquiries, concerns, and policy-related questions via phone, email and in-person interactions.
-Process policy changes, endorsements, and updates accurately and efficiently, ensuring compliance with company guidelines and regulations.
-Assist clients in navigating insurance products and coverage options, explaining policy details, premiums, and deductible amounts.
-Resolve billing discrepancies, payment issues, and policy cancellations promptly and prefssionally.
-Collaborate with insurance agents and underwriters to ensure seamless customer experiences and timely resolution of client issues.
Requirements:
-High school diploma, associate or bachelor's degree.
-Proven experience in customer service and insurance-related roles, with strong understanding of personal lines insurance products and terminology.
-Excellent communication skills, both verbal and written, with the ability to effectively convey complex information to clients.
-Proficiency in computer applications, including MS Office and insurance management software.
-Detail-oriented with strong organizational skills and the ability to multitask in a fast-paced, in-office environment.
-Demonstrated problem solving abilities and a customer-focused mindset.
-Ability to maintain required insurance licenses and certifications as necessary.
Benefits:
-Competitive salary commensurate with experience, with opportunities for commission and performance-based bonuses.
-Comprehensive health, dental, and insurance plans.
-Paid time off and holidays.
Job Types: Full-time, Permanent
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Supplemental pay types:
Weekly day range:
Work setting:
License/Certification:
Ability to Relocate:
- Fort Myers, FL 33907: Relocate before starting work (Required)
Work Location: In person