Responsibilities:
- Provide exceptional customer service to both English and Spanish-speaking customers
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, order status, and issue resolution
- Maintain customer records and update information as needed
- Collaborate with other team members to ensure customer satisfaction
- Follow company policies and procedures to uphold service standards
Experience:
- Fluency in both English and Spanish is required
- Previous customer service experience is preferred
- Strong verbal and written communication skills in both languages
- Excellent problem-solving skills and ability to handle difficult situations with empathy
- Proficient computer skills, including knowledge of Microsoft Office Suite
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in data entry
We offer competitive compensation and benefits packages, including medical, dental, vision, and retirement plans. Join our team of dedicated professionals and make a difference in our customers' experience. Apply today by submitting your resume and cover letter.
- Active Drivers License Required
- General Lines Property & Casualty License required within 90 days (Will help with this)
- Life and Health License required within 1 year of employment.
BONUS:
- Monthly Bonuses and Commissions
- Upon obtaining General Lines License P& C License
- Upon obtaining Life and Health License
Job Type: Full-time
Pay: $37,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Experience:
- Customer Service or Sales: 2 years (Required)
Language:
Work Location: In person