REQUIRED KNOWLEDGE
Office Administration – Knowledge of office systems, practices, procedures and administration.
Technology – Knowledge of general office equipment and personal computers to include word
processing, spreadsheet, and related software.
Customer Service — Considerable knowledge of principles and processes for providing customer
service. This includes setting and meeting quality standards for services, and evaluation of
customer satisfaction.
REQUIRED SKILLS
Computer Skills – Utilizes a personal computer with word processing, spreadsheet, and related
software to effectively complete a variety of administrative tasks with reasonable speed and
accuracy.
Interpersonal Relationships – Develops and maintains cooperative and professional relationships
with employees and all levels of management to include representatives from other departments
and organizations.
Time Management - Plans and organizes daily work routine. Establishes priorities for the
completion of work in accordance with sound time-management methodology and estimated
schedules.
REQUIRED ABILITIES
Judgment/Decision Making – Ability to use logic and reasoning to understand, analyze, and
evaluate situations and exercise good judgment to make appropriate decisions.
Communication – Excellent ability to communicate, listen to and understand directions,
information, and ideas presented verbally and in writing, which may include the preparation of
detailed reports including numerical information and statistics. Ability to handle a variety of issues
with tact and diplomacy and in a confidential manner.
Accounting - Ability to perform arithmetic, algebraic, and statistical applications. Ability to employ
economic and accounting principles and practices in the analysis and reporting of data.
EDUCATION AND EXPERIENCE
Requires a high school diploma and 2 years of related administrative support experience or an
equivalent combination of education and experience necessary to develop the required knowledge,
skills and abilities for this position.
ADDITIONAL REQUIREMENTS
An acceptable general background check to include a local and state criminal history check.
Must successfully complete the required National Incident Management System (NIMS) Incident
Command System Certifications within one year of employment.
The job is considered Essential Personnel and will be required to work during and following natural
disasters and emergency situations.
PC# 52729
Page 2 of 3 Revised: 12/01/2021