It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
Who we are
Dutch Bros puts people first in everything we do. Joining our team gives you the opportunity to build a compelling future while making a massive difference in the lives of our customers and communities.
We love people and we love OUR people! Here’s what we offer
Here at Dutch Bros, we want our employees to feel valued, and we recognize there's more to value than a salary. The following benefits and perks were hand-picked to cater to our diverse employee base:
Medical/Dental/Vision/Short Term Disability/Life insurances
Paid Sick Days
401(k) plan with employer match after one year of employment
Education Benefit Program
Vacation/Floating Holidays/Paid Time Off
Paid Parental Leave
Flexible Schedule
Paid Volunteer Days
Various employee discounts
Office perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista
Position Overview
The Senior Facilities Operations Manager will ensure that the Facilities Coordinator team is successfully executing department goals while upholding the quality of Dutch Bros standards. This role will need to display strong leadership skills, an understanding of project management systems, and general maintenance management. The Senior Facilities Operations Manager will assist with the recruiting of Facilities Coordinator staff while providing orientation and training to new employees. This position will work with Operators, Regional Managers, and Managers to gather necessary information needed to resolve a work order request. Further, this role will support assigned Senior Facilities Manager, Director of Facilities, and other departments as needed with research, problem-solving, and projects.
Location Requirement:
This position is remote, and required to reside in a state that Dutch Bros operates within
Key Result Areas (KRAs)
Ensures the Facilities Coordinator team is successfully executing department and team goals:
Perform periodic review and analysis of Facilities repairs, maintenance, and projects to ensure these are meeting the Key Performance Indicators, based on response, costs and completion timelines with the Senior Facilities Manager
Assist with the recruiting of Facilities Coordinator staff and provide orientation and training to new employees
Ensure top performance of Facilities Coordinator staff by providing adequate coaching and guidance
Evaluate and manage staff performance on a quarterly basis and conducting Annual Reviews per DB standard
Develop job descriptions and oversight of Facilities Coordinator staff roles
Assign New Shop Set Up responsibilities and monitor for completion of tasks
Manage and/or assign coverage for roles during vacations, absence, or emergency situations that require immediate attention and response, including employee emails
Respond to Regular and Urgent Work Requests
Act as main point of contact to review, initiate, coordinate, and close out work order requests that are submitted via phone, email, or Ecotrak
Work with Operators, Regional Managers, and Managers to gather necessary information needed to resolve a work order request
Prioritize work orders and escalate as needed to the appropriate authorized service provider
Maintain open communication with service providers and vendors
Escalate urgent or emergency work order requests that may cause interruption to the
operation of any given location per DB standard
Initiate, track, and ensure completion of warranty related service requests with general
contractors, equipment manufactures, and/or appropriate authorized vendors
Review and approve proposals that fall within approval authority via email
Pull and analyze work order reports to determine areas of improvement
Proficient knowledge of the DB Facilities work order management platform
Perform all administrative duties and record-keeping for the team, per DB standard
Collect, compile, and evaluate data regarding the performance of all aspects of a site, facility, and equipment maintenance including work order management
Track, manage, and upload relevant documents into Lucernex for each project
Effectively utilize and navigate reports run through Lucernex
Create Facilities in Lucernex for all new DB locations (company owned and Legacy)
Support assigned Senior Facilities Manager, Director of Facilities, and other departments as needed with research, problem solving, and projects.
Track, maintain, and coordinate with necessary parties on assigned emergency capital projects
Review and approve invoices that fall within approval limit/authority via email and Ecotrak
Facilitate payment of invoices with Finance that are received via email
Organize and execute work tasks based on priority
Job Qualifications
Minimum of 2 years of experience Facilities, required
Bachelor’s degree or higher preferred, or 4 additional years of administrative experience, required
Proficiency in CMMS (Ecotrak)
Knowledge of office management responsibilities, systems, and procedures
Proficient in MS Office, Google Suite, and project management softwares
Demonstrated knowledge, expertise, and capabilities to guide Field based roles in their day-to-day duties
Knowledge of accounting, data, and administrative management practices and procedures and understanding of accounting software to support project billing
Working knowledge of Facilities, Service Models, and financial principles
Skills
Organization
Communication
Proficient in MS Office, Google Suite, Project Management Softwares
Proficiency in CMMS (Ecotrak)
Physical Requirements
Occasionally move or lift office items
Must be able to work in an office environment
Must be able to communicate in an effective manner to perform job duties
Vision must be good or corrected in order to perform essential job duties
Hearing must be good or corrected in order to have the ability to understand information to perform essential job duties
Ability to read and write in English in order to process paperwork and follow up on any actions necessary
Constantly operates a computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipment
Compensation:
$102,528.70 - DOE
If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!