Front Desk Receptionist- Doctor Office
Job Description
A Medical Receptionist, or Medical Front Desk Clerk, is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team.Their duties include scheduling patient appointments according to Doctor availability, explaining intake forms to new patients and processing payments after treatment.
Duties and Responsibilities
- Greeting patients professionally both in person and on the phone
- Quickly answering or properly referring questions and issues
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Comforting patients by anticipating anxieties and effectively answering questions
- Ensuring availability of treatment information by retrieving and updating patient records
- Verifying financial records and collecting patient charges while filing and expediting third-party claims
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
Skills and Qualifications
A successful Medical Receptionist will have various skills and qualifications, such as:
- Communication skills to converse clearly over the telephone and in person
- Organization and time management to manage a variety of tasks effectively
- Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers
- Technological skills, such as using word processing and spreadsheet programs to track data
- Interpersonal skills to interact positively with patients who may be upset or stressed
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Schedule:
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person