Description:
Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non-profit social service agency. The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 40 different programs/services at 14 different locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.
Position Summary: The CalAIM Program Intake Specialist will be responsible for conducting intake assessments and determining eligibility for the CalAIM Community Supports (CS) Housing Transition Navigation and Tenancy Sustainability program and/or Enhanced Care Management (ECM) in Los Angeles County. They will work collaboratively with other service providers and community organizations to ensure individuals experiencing homelessness and/or other health related social needs (HRSN) receive the appropriate level of care and support. The Program Intake Specialist will maintain accurate and up-to-date records and documentation of intake assessments and client progress. The Program Intake Specialist prepares individuals for advocacy with a CS Case Manager and/or ECM Lead Care Manager/Care Coordinator. Excellent customer service skills and professional presentation are essential as this position is the general public's first point of contact with LSSSC.
Essential Duties and Responsibilities
- Conducts initial CalAIM screenings and assessments to determine eligibility and gather relevant information from clients seeking assistance. Work collaboratively with other service providers and community organizations to coordinate care and support for individuals experiencing homelessness and/or other HRSN.
- Prepares, explains, and ensures completion of all intake documents.
- Obtains signatures on program disclosures, releases of information, and credit reporting authorizations.
- Creates and ensures completion of a client's file per organizational and CalAIM guidelines.
- Enters and maintains client data in Online systems (i.e., L.A. Care, Health Net, Anthem, Molina, and other associated County Health Plan MCP, Coordinated Entry System/CES, and HMIS Clarity).
- Travels to areas outside of office for additional intakes using the Mobile Wellness Unit.
- Coordinates with the Outreach & Engagement Coordinator to attend community outreach events to be available to screen/provide intake for interested clients.
- Completes data analytics for client intakes, demographics, housing status for program success tracking.
- Completes audits on data trends when assessing client demographics, monthly fluctuations, and client discharges.
- Provides exit interviews to clients, make appropriate referrals and fulfilling discharge documentation.
- Provides information and referrals to available resources and services, including housing, healthcare, mental health, and substance abuse treatment services.
- Maintains accurate and up-to-date records and documentation of intake assessments and client progress.
- Participates in team meetings and training as required.
- Maintains accurate records, enters client information into databases, and generates reports as required.
- Works collaboratively with colleagues across the organization and within respective departments.
- Continues to evaluate the intake process to adjust and accommodate staff and program needs.
Knowledge/Skills/Abilities:
- Demonstrates excellent customer service, interpersonal, and communication skills.
- Builds collaborative relationships with customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints.
- Demonstrates skill in organizing time and prioritizing workload.
- Works well as part of a team and can negotiate and manage conflicts.
- Possesses knowledge of housing, and economic self-sufficiency issues.
- Performs duties while maintaining confidentiality of client information.
- Communicates effectively, both orally and in writing.
- Demonstrates an ability to structure and convey information in an engaging manner.
- Shows proficiency in Microsoft Office, including Word, Excel, Power Point and Outlook.
- Bilingual competence preferred (Spanish).
Requirements:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: A bachelor’s degree requires 3 years of experience with similar case management services or customer facing service. Master’s degree requires 1 year of experience with similar case management services or customer facing service.
Language Ability: Ability to read, analyze, and interpret technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Bilingual in Spanish is preferred but not required.
Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software and Spreadsheet software.
Certificates and Licenses:
No certifications needed.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The environment is partially office and partially field work. Regular driving is involved due to the operation of the Mobile Wellness Unit. The position may be hybrid after successful completion of the probationary period. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job demands diving long hours, should the candidate schedule multiple field appointments on any given day. Candidate must be able and willing to drive to intake appointments within county boundaries. Mileage may be reimbursed (ask supervisor). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is frequently required to stand, walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Certificates and Licenses:
None.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee may be required to spend a significant amount of time driving. The employee must have the ability to meet this requirement as well as drive in inclement weather as described in LSS policy.
Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is frequently required to stand, walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.