We are seeking a Front Desk Coordinator to join our team at The Rig. As the first point of contact for our clients, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our facility.
Responsibilities
1. Greet and welcome clients and visitors with a friendly and professional demeanor.
2. Answer phone calls and emails promptly, providing accurate information and assistance as needed.
3. Schedule appointments and manage the facility's booking system efficiently.
4. Process payments and maintain accurate records of transactions.
5. Assist clients with inquiries, providing information about our services, programs, and pricing.
6. Maintain cleanliness and organization at the front desk and lobby area.
7. Monitor inventory of office and retail supplies, placing orders when necessary.
8. Ensure compliance with facility policies and procedures, including safety protocols.
9. Handle any client concerns or issues with professionalism and empathy, escalating as needed.
Requirements
1. Previous experience in a customer service or administrative role, preferably in a sports or recreational facility.
2. Excellent communication and interpersonal skills.
3. Strong organizational and multitasking abilities.
4. Proficiency in computer systems and software, including MS Office and scheduling programs.
5. Ability to work flexible hours, including evenings and weekends, to accommodate the facility's operating hours.
6. Passion for baseball or sports in general is a plus.
Join our team and be part of an exciting and dynamic environment dedicated to helping athletes reach their full potential!
Summer Hours of Operation
Monday-Friday
10:00 am – 1:00 pm
3:00 – 9:00 pm
Saturday
10:00 am – 5:00 pm
Sunday
12:00 – 5:00 pm
About The Rig
Located in Kingwood, The Rig is a baseball training and development facility with amenities including batting cages, pitching mounds and turf fields.
Job Type: Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 25 – 30 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Kingwood, TX 77345 (Required)
Work Location: In person