Duties:
- Manage online, phone, and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
- Take payment from customers
- Respond to guests’ issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events such as weddings and business conferences
- Arrange specialized services for VIP customers
Requirements:
- High school diploma or GED
- At least two years of customer service experience
- One year of front desk experience in the hospitality industry
- Excellent verbal communication skills
- Availability to work shifts, including evenings, weekends and holidays
- Familiarity with resort check-in software
- Ability to solve client issues in a friendly and timely fashion
- Friendly and welcoming demeano
Benefits:
- Free golf and water park admission
- Free shift meal
- Off-duty meal discounts
- Discounted stays at other Madison Hospitality Group properties
- Health Insurance, AFLAC, Vacation and Sick Paid Time Off (PTO)
Job Types: Full-time, Part-time
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Work setting:
Ability to Commute:
Ability to Relocate:
- Ottertail, MN: Relocate before starting work (Required)
Work Location: In person