The Return Associate will process all return products. They will submit and initiate supplier/vendor returns in accordance with standard procedures. While working together with the customer support team and reporting to the Customer Support Supervisor.
JOB RESPONSIBILITIES
· Unpack returned merchandise, inspect package condition, and assess paperwork sent in with return instructions for proper return procedures.
· Inspect returned merchandise, checking for quality and condition of product to determine return category.
· Receive merchandise, following all security and safety return procedures for each product type.
· Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return.
· Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
· Identify critical distribution issues and report them to the team lead/supervisor.
· Always maintain a safe and organized work environment.
· Other tasks as required to meet team goals.
· SHIFT: Monday – Friday 8am - 5pm
SKILLS OR EXPERIENCE
· Actively support team concepts and effectively communicate with team members.
· Accurately follow directions, both written and verbal.
· Maintain individual productivity and quality standards according to department requirements.
· Focus and remain on task in a fast-paced environment.
· Attention to detail.
PREFERRED QUALIFICATIONS
· 1-2 years of prior returns or similar experience.
· Basic computer skills (e.g., personal computers, printers, email).
· Knowledge of warehouse operating procedures and protocol.
· Fluent verbal and written communication in English.
· Prior experience in a distribution, warehouse, or other inventory handling environment.
· Knowledge and ability to operate inventory control and related computer software.
EDUCATION
High school graduate or equivalent.
ABOUT AUTO PARTS AVENUE
APA (Auto Parts Avenue) is a privately held corporation specializing in distributing aftermarket auto parts in the e-commerce marketplaces. Currently located in Chino, California, the company’s headquarters houses its Administration, Shipping & Receiving, and Customer Service Department.
SPECIAL INSTRUCTIONS TO APPLICANTS
Please note that if we decide to extend an offer to you Auto Parts Avenue Inc conducts a thorough background check and requires a drug test.
NOTE
We kindly inform that we do not accept applications from temporary agencies for this position, and we also do not entertain calls to our office or visits from individuals inquiring about any available positions.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
- No weekends
Work setting:
Work Location: In person