Welcomes all visitors to the Emergency Department, approaches daily work activities with an “everything is my job” attitude; uses above average communication skills with a solid grasp of proper grammar; pleasantly accommodates/communicates to a broad range of guests with a variety of needs; smiles for an entire shift and conveys genuine enthusiasm and happiness; functions as a daily liaison between patients, family members, visitors, employees, physicians; demonstrates being proactive, approachable and solution focused; deescalates hostile or displeased guests using conflict resolution skills; collaborates and works effectively with diverse personality and skill sets to achieve common goals; makes decisions and takes action with the best interest of the hospital in mind; sets example of customer service for all employees to emulate; recommends new/additional services and amenities based on customer feedback; develops a thorough understanding of all key services and amenities and possesses the ability to deliver service or information about service in an exceptional and timely manner; serves as primary resource for visitors and guests seeking information, assistance or recommendations and is a liaison between guests and other departments in an effort to provide an exceptional experience; provides wheelchair assistance and ensures supply of wheelchairs in the storage area; keeps waiting room neat and organized. Tracks and communicates customer complaints or praises on a daily and weekly basis; maintain order and cleanliness at the Guest Advocate desk; directs sales representatives to Materials and contractors to Security Office for sign in; participates in department projects; obtains patient name and date of birth and applies armbands with this information; obtains pre-admission and admission information from patient and physician office; obtains required signatures; initiates patient chart; assists nurses with filling out triage papers on patients; verifies accuracy of information to ensure appropriate patient care decisions; refrains from using unacceptable abbreviations in written documentation; contacts transportation services; posts employee communications and memos. Responds to emergencies outside normal working hours; attends nonviolent crisis intervention (NVCI) training on an annual basis; participates in Code Orange training on an annual basis; participates in customer service committee; assists Emergency Department staff.
Requirements
Associates degree in hospitality or other service industry with focus on customer service/guest relations or a minimum of 3 years customer service experience in a healthcare setting. Attains American Heart Association’s BLS certification within two (2) months of employment and maintains continuous certification.
Shift
3rd Shift
Hours
80 per pay (Every two weeks)
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Flexible Spending Account
Time Off
- Vacation
- Sick Leave
- 11 Paid Holidays
- Personal Day
Retirement
- Ohio Public Employee Retirement System
- Deferred Compensation
Other
- Tuition Reimbursement
- Kidzlink Daycare Center
- Employee Recognition
- Free Parking
- Wellness Center
- Competitive Salaries
- Community/Family Atmosphere