```Job Summary:```
We are seeking a friendly and professional Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you.
```Responsibilities:```
- Greet guests upon arrival and assist with the check-in process
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a prompt and courteous manner
- Process payments and maintain accurate records of guest accounts
- Coordinate with other hotel departments to fulfill guest needs
- Ensure the lobby area is clean, organized, and welcoming at all times
- Assist with reservations and room assignments
- Maintain knowledge of hotel policies and procedures
```Skills:```
To succeed in this role, you should possess the following skills:
- Excellent guest service skills with a friendly and approachable demeanor
- Strong customer service skills with the ability to handle difficult situations professionally
- Experience working at the front desk of a hotel or similar customer-facing role preferred
- Proficient in phone etiquette and handling phone systems
- Multilingual skills are a plus, as we cater to an international clientele
- Familiarity with hotel management software is an advantage
- Strong attention to detail and organizational skills
If you are passionate about providing exceptional guest service and thrive in a fast-paced hospitality environment, we encourage you to apply for this position. We offer competitive compensation and benefits packages along with opportunities for career growth within our organization.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Free parking
- Health insurance
- Paid jury duty
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Work setting:
Ability to Relocate:
- Sunset Valley, TX 78735: Relocate before starting work (Required)
Work Location: In person