Gallagher’s Rug & Carpet Care is searching for the right individual to work closely with the owner, operations team, technicians and clients to maintain the high levels of quality, efficiency, and customer service our customers expect.
We are looking for someone who is upbeat and is seasoned in the day-to-day operations of a small business.
The ideal candidate will be able to wear many hats and be open to learning new skills. Most importantly, we are seeking a self-starter who is highly dependable, comfortable working hard and finding solutions in challenging situations, enjoys interacting with clients via phone and in person, and has excellent communication skills.
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Customer Service Management & Support - Provide customer support via phone, email and messaging software throughout the work day. Create a warm, helpful, and informative experience for customers. * An upbeat and eager personality is a must.*
Bookkeeping - Work closely with the owner and operations team to assist with batching, business finances, and maintaining business documents.
Dispatch & Scheduling Management - Oversee multiple routes around the Portland Metro area and monitor for efficiency. Asset management for employees and equipment to make sure they are being utilized as best as possible on a daily basis.
An excellent candidate may have interest/experience in the following, and be willing to take on these additional tasks:
Organizational Development - Identifying new opportunities for company growth, exposure, and improved customer experience. Implement and monitor policies and procedures. Support Owner/CEO in strategic decision-making for business.
Marketing
Background in marketing, internet campaigns, and SEO is helpful.
REQUIREMENTS
Experience, ability, and strong desire to provide excellent, upbeat customer service in a wide range of situations via phone, email, various electronic communication platforms, or in-person interactions. This job requires a lot of time on the phone.
Demonstrated experience in dispatch and/or scheduling
Demonstrated experience developing/maintaining systems and workflows
Confident working with PC and basic office programs (Excel, Word, Quickbooks, Google Suite, etc).
Demonstrated problem-solving experience in an organizational setting
Displayed trustworthiness when handling confidential information
Efficient and accurate typing skills
Confident using multi-line phone systems and basic office equipment
Ability to do basic, accurate technical math
Able to write and dictate technical information clearly
Willingness to maintain a clean, organized environment
Knowledge of geography/layout of Portland Metro and surrounding areas
Reliable means of transportation and/or valid driver’s license with a clean driving record
Full range of physical mobility (position requires sustained sitting, standing, stooping, lifting as much as 50 lbs., carrying, repetitive motions, reading, answering phones. Will, at times, work alone)
Consistent, reliable attendance. Some Saturdays REQUIRED.
This is a full-time, hourly position. Compensation $10-$26/hour (DOE) + commission, bonus, paid holidays.
Gallagher's Rug & Carpet Care is proud to be a locally owned business, operating to serve Portland, Oregon and the surrounding Metro Area. We offer five-star residential and commercial carpet cleaning, rug cleaning and repair, and upholstery cleaning services.
Remote work is not possible with this position. Gallagher’s is taking all appropriate COVID precautions to create a safe working environment.
Please submit a resume along with a cover letter explaining why you are a good fit for this opportunity.
Learn more about our business at gallagherscarpetcleaning.com
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Portland, OR 97214-2312: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Microsoft Excel: 1 year (Preferred)
- Office management: 1 year (Required)
Work Location: In person