We are looking for a dedicated Purchasing Agent / Customer Service Representative to join our team. The ideal candidate will be passionate about providing exceptional service to our customers and resolving inquiries efficiently.
Strong communication skills both verbal and written. - Previous experience in customer service or related field preferred. - Proficiency in supply chain management systems. - Ability to negotiate effectively with customers to reach mutually beneficial solutions. - Knowledge of inventory control and logistics processes. - Familiarity with e-commerce platforms is a plus. - Experience using procurement software like Edwards or similar systems.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner. - Assist customers with product information, order status, and issue resolution. - Process orders, returns, and exchanges accurately in the system. - Collaborate with internal teams to ensure timely delivery of products and services. - Maintain customer records and update account information as needed. - Identify and escalate priority issues to the appropriate channels for resolution. - Provide feedback on customer concerns to improve overall service quality.
Joining our team as a Purchasing Agent / Customer Service Representative offers competitive compensation and opportunities for career development. If you are enthusiastic about delivering top-notch customer service and possess the required skills, we invite you to apply for this rewarding position.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- No weekends
People with a criminal record are encouraged to apply
Work Location: In person