About us:
Technetium Group consists of highly skilled technicians providing managed IT services across a wide range of industries. We strive for excellence in everything we do and are committed to our client's success and growth.
Job Summary:
We are looking to hire an IT Help Desk Support Specialist for our Airmont (Rockland County), NY location. We are looking for someone local who can be on site during the work week to help and support our clients and troubleshoot their technical problems, with some travel to our clients in the NY Metropolitan area. If you have a growth mentality and love working with clients to support their technical needs this job is perfect for you.
Location: Airmont, NY (Rockland County) (On Site)
Responsibilities:
- Act as the point of contact to customers for ticket escalations
- Handle ticket escalations ranging from server support, network issues, and software installation
- Customize, Deploy, Troubleshoot, post-deployment support on machine / user-based licensing of O365.
- Coordinate and schedule IT support tickets to ensure maximum utilization of billable resources
- Ability to setup, configure and troubleshoot Windows Server and related issues
- Troubleshoot and resolve firewall, router, and other network related issues
- Perform on-site installations / repairs as necessary
- Familiar with business-class network technologies such as TCP/IP, VPNs, VLANs, and Security
- Familiar with Microsoft Server technologies such as Active Directory, Hyper-V, Exchange, and SQL
Required Skills:
- Must be 4+ years experienced.
- Must have 2+ years experience in O365 environment.
- Experienced in Customizing, Deploying, Troubleshoot, post-deployment support on machine / user-based licensing of O365.
- Ability to troubleshoot IT issues quickly and efficiently
- Knowledge of Microsoft Operating Systems / Office Applications / Ethernet Networking
- Be able to stay current with the ever-changing technology and IT solutions
- Excellent communication and customer service skills
- Must be able to work independently and as part of a team
- Enthusiastic positive attitude
- Microsoft / security certifications are a plus
- MSP support experience will be desired
Join our team as an IT Support professional and contribute to the seamless operation of our IT systems. Apply now to be part of a dynamic work environment where your skills will be valued and further developed.
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
Experience level:
Schedule:
Experience:
- Help desk: 4 years (Required)
- Windows: 4 years (Required)
Ability to Commute:
- Airmont, NY 10952 (Required)
Work Location: In person