We are seeking a Retail Operations Supervisor to oversee the work of retail operations in the store environment of the Illuminarium Immersive Experience. This is a unique, hands-on role encompassing team management and delivering an exceptional guest experience in a busy, high-volume environment. The Retail Operations Supervisor will ensure that each guest receives excellent service while also guiding the team to exceed expectations by monitoring, coaching and mentoring them.
Your Role:
Customer Care
- Welcome, advise and guide clientele and identify their needs.
- Promote sales in a friendly and positive manner
- Maintain a proactive approach towards the customers.
- Respond appropriately to customer complaints
- Occasionally act as Manager-on-Duty for the venue, covering for other managers as necessary.
Retail Operational Procedures
- Manage and coach retail staff with a lead by example approach
- Organize maintenance and cleaning procedures to maintain a polished store front
- Transmit necessary information to other departments to ensure the smooth running the retail space as well as the overall operation
- Preparing and providing daily, weekly and monthly inventory and sales reports for presentation to upper management, utilizing Square POS, inventory management and online store products / systems.
- Cash handling, preparation of deposits and banking.
- Merchandising the store to maximize product visibility and sales potential.
Inventory Management
- Anticipate the requirements for each area of activity and work closely with the company buyer to ensure continuous adequate stocks and review the deliveries.
- Being on site and operating / managing the Retail Experience product inventory and all on site storage functions and working closely with Retail Experience team on keeping per product SKU inventory levels for floor sales and operations.
- Lead monthly inventory product counts.
- Receiving all inbound product shipments, inputting any / all inbound product inventory levels into POS, inventory management for accurate and efficient sales operations.
Ensure Compliance
- Maintain accurate inventory counts, solid inventory levels and cost-effective labour targets.
- Motivate team to help implementation of quality standards and productivity goals.
- Ensure that the different areas in the retail store meet guidelines
- Ensure safe working conditions
Experience
- 2-3 years of in direct customer sales on both clothing and top line products & services
- Minimum 1 year of experience in a similar role
Skills
- Ability to deliver customer service that meets or exceeds the customer expectations
- Experience with the implementation of systems and policies with regards to retail
- Strong organizational skills
- Strong interpersonal skills
- Team-building skills
- The ability to work a flexible schedule including weekends and some evenings
- Promote sales in a friendly and positive manner
- Maintain a proactive approach towards the customers.
- Respond appropriately to customer complaints
- Occasionally act as Manager-on-Duty for the venue, covering for other managers as necessary.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs.
We thank all of those who apply but only those selected for an interview will be contacted.
Job Type: Full-time, Fixed term contract, Temporary
Work Location: In person
Job Type: Temporary
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person