Smash Park, a leading eatertainment brand, is seeking an experienced and dynamic Regional Director of Operations to join our team.
What we do: We Deliver Fun.
Who we are: We are passionate, thoughtful, and competitive professionals who are obsessed with serving others.
What’s important to us: Living the +1. Giving our team members & guests everything they expect plus a little more.
Why us? You will experience what it's like to play and grow on a winning team!
Role Summary:
As a Regional Director of Operations you will play a pivotal role in leading the operational excellence of our upper Midwest locations. As a driving force behind our success, you will align teams, optimize processes, and ensure consistent guest experiences across all locations. Your strategic vision, hands-on leadership, and operational expertise will be vital in driving growth, fostering collaboration, and maximizing the efficiency of our operations.
What You’ll Do In This Role:
Operational Excellence:
- Lead the operational performance of regional locations, ensuring alignment with our company's values, standards, and strategic objectives.
- Implement best practices to streamline processes, reduce operational costs, and enhance efficiency.
- Monitor key performance indicators (KPIs) and take proactive measures to meet or exceed targets.
Team Leadership and Development:
- Provide hands-on leadership to managers, fostering a culture of accountability, collaboration, and continuous improvement.
- Identify and nurture up-and-coming leaders, supporting their career growth and development within Smash Park.
- Conduct regular performance reviews and create individualized development plans for each General Manager.
Guest Experience:
- Ensure a consistent and exceptional guest experience across all regional locations.
- Collaborate with General Managers to address guest feedback, resolve issues, and implement improvements.
Cross-Functional Collaboration:
- Collaborate closely with various departments, including Marketing, Sales, and Finance, to align operational efforts with broader organizational goals.
- Communicate effectively across functions to share insights, challenges, and opportunities.
Financial Management:
- Oversee the financial performance of regional locations, monitoring expenses, and revenue.
- Analyze monthly financial reports, review with venue managers and take corrective actions as needed to achieve financial budgets and goals.
Process Improvement and Innovation:
- Continuously identify opportunities for process improvement and innovation to enhance operational effectiveness.
- Implement new technologies, tools, and methodologies to drive operational excellence and stay ahead of industry trends.
The Experience You’ll Bring:
- Required: 10+ years of progressive experience in restaurant/hospitality operations management, with a proven track record of leading and optimizing multi-site operations.
- Bachelor's degree in Business Administration, Management, or a related field.
- Strong understanding of operational best practices and industry standards.
- Exceptional leadership and team-building skills, with a passion for driving high-performance teams.
- Proficiency in data analysis, KPI monitoring, and performance metrics.
- Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and concisely.
- Strategic thinker with the ability to align operational efforts with broader business goals.
- Proficient in using technology and software to enhance operational efficiency.
- Demonstrated ability to manage budgets and financial performance.
- Proven experience in driving process improvement initiatives.
- Willingness to travel up to 40% of the time.
Job Type: Full-time
Pay: From $125,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Roseville, MN: Relocate before starting work (Required)
Work Location: In person