Job Overview:
We are seeking a Help Desk Analyst to join our team. The ideal candidate will provide technical support and assistance to our internal users, ensuring smooth operations within our organization.
Responsibilities:
- Provide technical support and troubleshooting for desktop/laptop computers, mobile devices, printers, and other peripherals
- Respond to user inquiries via phone, email, or in-person and resolve technical issues promptly
- Assist in the setup and configuration of hardware and software systems
- Monitor and maintain LAN/WAN networks, firewalls, and VPN connections
- Analyze and resolve network connectivity issues including DNS resolution
- Collaborate with the team to deploy software updates using SCCM
- Handle user account management tasks such as password resets and access permissions
- Document all support activities and solutions in the ticketing system (e.g., Remedy)
- Deliver excellent customer service by ensuring timely resolution of user issues
Skills:
- Proficiency in GPO (Group Policy Objects) management
- Experience with desktop support and troubleshooting techniques
- Knowledge of LAN/WAN technologies and network protocols
- Familiarity with firewall configurations and VPN setups
- Ability to analyze technical problems and implement effective solutions
- Experience supporting mobile devices (iOS, Android)
- Strong customer service orientation with excellent communication skills
- Understanding of DNS (Domain Name System) functionality
- Familiarity with SCCM (System Center Configuration Manager) for software deployment
If you are a tech-savvy individual with a passion for providing exceptional user support, we encourage you to apply for this exciting opportunity as a Help Desk Analyst.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Experience:
- Help desk: 2 years (Required)
Ability to Commute:
- Norfolk, VA 23505 (Required)
Ability to Relocate:
- Norfolk, VA 23505: Relocate before starting work (Required)
Work Location: In person