A remote/WFH job with high intrinsic motivation!
Registrar Evaluation Services Specialist (Perdoceo Education Corporation)
General Summary
The Registrar Evaluation Svc Spec (RESS) is responsible for designing degree plans for students enrolled at CTU or AIU. The application of advanced standing options (ASOs) will be based on the student’s prior learning history and ability to prove competency of learning objectives. The RESS is responsible for the evaluation of all prior learning and its application to the student’s degree plan while ensuring all graduation requirements will be fulfilled. The RESS provides a high-level of customer service both to students and internal stakeholders. Effective interdepartmental communication is required to ensure proper program placement and that the degree plan best fits the student personally, professionally and academically based upon prior learning outcomes the student has shown mastery of. The Registrar Evaluation Svc Spec is responsible for adhering to all the university policies and procedures necessary for compliance with external standards as set by accrediting and licensing organizations, state and federal agencies, and other regulatory entities during the administration of degree planning services.
Principal Duties & Responsibilities
- Evaluate all potential credit-worthy documents as they arrive which includes, but is not limited to:
- college/military transcripts, standardized assessments, documentation of experiential learning and professional certifications
- Counsel students on non-traditional methods of fulfilling degree requirements
- Utilize internal systems to ensure degree plans are accurate and accessible on the Virtual Campus detailing courses to be taken as well as how all degree requirements will be fulfilled
- Communicate degree plan updates to students and internal key stakeholders as they are made
- Continuously modify degree plans including but not limited to requested program changes, pace changes and application of additional credit
- Provide outstanding internal and external customer service by responding to all inquiries in a timely manner
- and maintaining availability for student questions during designated department hours
- Actively participate in professional development at the departmental level by carrying out special projects as assigned and contributing proactively to the department’s efforts for continuous improvement
- Maintain compliance with external standards, internal policies and accuracy benchmarks
- Work flexible schedule, including nights and weekends which may include working more than 40 hours per week to meet the needs of students
- Meet or exceed all goals on a daily, weekly, and per session basis
Other Duties as Assigned or Requested
Transcript Team/Active Call Support Team
- Responsible for the overall transcript evaluation accuracy rate to reach 95%.
- Ensures all transcripts are evaluated within 5 business days of the receipt of the official documents.
- Works with University Academic leaders on gaining approval for course substitution and other curriculum related changes.
- Track/Accelerate requests, general student follow up and acceleration/deceleration.
- Responsible for team to answer inbound calls at 90% rate and ensures all other incoming requests are followed up with within 24 hours.
Re-entry/Program Change Team
- Recommendation based on most suitable program to meet student needs.
- Responsible for the overall transcript evaluation accuracy rate to reach 95%.
- Ensure that the processing of all program changes occurs prior to the start of the subsequent session.
- Responsible for timely completion of all re-entry degree plans, including: 72 hour completion of all plans once the evaluation cycle begins.
- Works with University Academic leaders on gaining approval for course substitution and other curriculum related changes.
Estimated Work Schedule
- 40 hours/week
- Monday - Friday, with Saturday rotation once a month
- Potential shifts: 7:00 am - 4:00 pm, 8:00 am - 5:00 pm, 9:00 am - 6:00 pm, or 10:00 am - 7:00 pm
- Central Standard Time (CST)
Qualifications
Education and Experience:
- Required: Bachelor degree
- Required: Strong knowledge of Microsoft Office applications and other Windows based programs
- Required: Strong customer service background
- Preferred: Knowledge of applicable federal and state regulations and accrediting agencies standards
- Preferred: Prior experience in student services
What we offer*
- Salary Range between $16.82 and $21.63 per hour
- Paid time off
- Paid sick leave
- Paid holidays
- Comprehensive medical, pharmaceutical, dental, and vision benefits
- Health savings and flexible spending accounts
- 401(k) savings plan with company match
- Employee Stock Purchase Plan (ESPP)
- Company paid life insurance and disability insurance - subject to eligibility
- Company paid tuition assistance – subject to eligibility and approval
- Employee Assistance Program (EAP)
- Prenatal and adoption assistance
- Additional ancillary programs are available upon benefit enrollment eligibility
*Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.
Job Type: Full-time
Pay: $16.82 - $21.63 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Education:
Work Location: Remote