Mach-1 Overview:
Mach-1 Express Wash is not your typical carwash. We are a family owned and operated business that has more than 10 years of experience in the carwash industry. We are currently developing sites in over 9 states. Therefore we are looking to fill multiple positions throughout the country with our promote-from-within-strategy. Our washes have top-of-the-line, state-of-the-art equipment that allows our employees to focus on creating a great experience for our guests and maintaining a clean wash site. The primary responsibility of our Customer Service Attendants is to help provide a safe, fast, clean, and friendly experience to our carwash customers. As a business, we are dedicated to living up to our tagline – Everything It Takes, or EIT. Our commitment to our employees and customers is to do “Everything It Takes” to be the best. At Mach-1, we have three areas of focus: Culture, Customer Service, and Cleanliness.
Customer Service Attendant Responsibilities:
Responsibilities at Mach-1 are focused around our Three Cs:
Culture
- Share a smile with coworkers and customers alike.
- Maintain regular and predictable attendance.
- Motivate team members through leading by example.
- Follow our dress code/appearance standards.
- Learn about what makes our car wash exceptional by studying our equipment and understanding the chemicals involved with our operation.
- Work with 100% effort 100% of your time on shift.
- Successfully complete all required training regarding the culture of the wash.
Customer Service
- Greet customers and assist them in selecting a wash package from our pay terminal.
- Educate customers on what makes our car wash exceptional using your knowledge of our equipment and chemicals.
- Work to satisfy any customer issues that may arise.
- Operate store equipment such as computer, cash register, and other store equipment.
- Utilize strong written and verbal communication skills to communicate effectively with customers and team members.
- Successfully complete all required training regarding the customer service aspect of the wash.
Cleanliness
- Maintain the site’s equipment by strictly following the detailed preventative maintenance program.
- Uphold cleanliness expectations in regards to house keeping duties.
- All team members are expected to help maintain our high expectations of cleanliness.
- Successfully complete all required training regarding the cleanliness and maintenance portion of the wash.
Customer Service Attendants may be required to perform other duties as assigned – this list is not meant to be all inclusive.
Individuals who work with and are successful at Mach-1 typically enjoy:
- Being active outdoors and working in a fast-paced environment.
- Paying attention to detail and problem solving.
- Providing enthusiastic customer service while building relationships with our customer base.
As a Mach-1 Express Customer Service Attendant you will receive:
- Competitive pay
- Flexible work schedule
- Advancement opportunities throughout the country
- Comprehensive, ongoing training
Qualifications
Experience:
- No experience required; however, we do expect our employees to be flexible and willing to learn.
- Education:
- High school diploma or equivalent is preferred, but not required.
Professional Certifications:
Physical
- Push and pull equipment with the assistance of proper material handling equipment.
- Stand, kneel, twist, crouch, squat, bend, stoop, move, and climb ladders.
- Work outdoors in various types of weather.
Job Type: Part-time/Full-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- 6 hour shift
- Day shift
- Afternoon/Evening shift
- Weekend availability
Supplemental pay types:
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Opportunities for advancement
- Paid training
Schedule:
- Day shift
- Weekends as needed
Experience:
- customer service: 1 year (Preferred)
Work Location: In person