The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.
To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable
with technology and can easily understand and learn the technical requirements of the position.
Duties/Responsibilities
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Provide exceptional patient service in the name of the client
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Contact patients via telephone to collect payment on medical bills
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Communicates accurate information to patients in a clear, concise and professional manner
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Review patient accounts and documents patients’ interaction and feedback
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Negotiates appropriate and reasonable payments with customers
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Sets up patient payments via check, electronic transfer or credit card
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Responsible for understanding and complying with all policies and procedures
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Meets or exceeds established goals
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Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
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All other duties as assigned by management
Required Skills/Knowledge
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Customer/Client Focus
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Communication Proficiency
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Confidentiality/Integrity
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Teamwork Orientation
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Basic computer skills necessary
Education/Experience
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Customer service experience preferred
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Prior medical billing or healthcare revenue cycle experience strongly preferred
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High school diploma or General Education Development (GED) Certificate required
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One to two years of college preferred