Hi-Vac Corporation is seeking a skilled candidate for the position of Customer Service Representative in the Parts and Sales Department. The Customer Service Representative attracts potential customers and maintains current customers by answering customer questions regarding aftermarket parts and service.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
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Completes daily, weekly, monthly calls in set industry or by region as assigned.
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Answers incoming calls to help customers with their needs and concerns.
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Sends literature to current and potential customers and follow up.
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Sends out data questionnaires to customers to gather information for potential jobs.
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Sets up appointment/site visits for salesman, project manager, or field supervisors.
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Answers all product and service questions from customers and effectively resolve any issues or complaints that arise.
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Sets up and complete parts sales orders.
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Writes up and manages equipment quotes.
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Updates customer information in the Goldmine database.
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Maintains and updates job files.
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Report and fix discrepancies as they arise (duplicates, incorrect address/phone number, change of ownership, change of primary contact, etc.).
Skills & Experience:
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High school diploma or General Education Diploma (GED and
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Post-Secondary education from a technical trade school or college
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1-3 years related experience and/or training in electrical wiring of trucks or similar experience.
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Or equivalent combination of education and experience.
Great work schedule and full benefits package options to include the list below and more.
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Medical/Dental/Vision
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Disability and Life insurance
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401k plans
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Paid Time Off
Hi-Vac Corporation is an industry leader in manufacturing large industrial environmental truck and trailer mounted equipment that is sold all over the world. If you are looking for a rewarding career with competitive wages, benefits and opportunities for growth, Hi-Vac wants you! From the largest metropolitan city to the most critical power plant, Hi-Vac products are at work behind the scenes maintaining the infrastructure, improving air quality, non-destructively excavating, recycling, cleaning, and maintaining the environment. If you are looking for more than just a job, take a good look at a career with Hi-Vac in the manufacturing facility. Hi-Vac offers training opportunities for advancement, and the long-term stability you need to build a rewarding career and home life.
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