Job Description
Summary: This full-time position is responsible for assisting students and families through the financial aid and student accounts/billing process. This position requires work with federal, state, and institutional financial aid resources within the framework of established regulations and policies. In addition, this position works closely with office leadership in directing and managing counseling operations to ensure office efficiencies, compliance, and student service.
This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for additional hours worked over 40 in a week. This position is not eligible for visa sponsorship.
Essential Duties and Responsibilities include:
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Handle the financial aid awarding of all student populations as well as counseling students through the financial aid and student accounts/billing
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Counsel and advise current and prospective students and their families on institutional, state and federal student financial aid programs, private alternative funding sources and payment plans administered by the university
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Determine eligibility and award various types of institutional, state, and federal assistance in full compliance with state and federal regulations, university policies and audit requirements
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Evaluate and make independent decision in relations to unusual cases, special requests, and verification issues
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Assist the Director in leading, directing and managing the operations, workflow and office policies and procedures
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Provide superior customer service to students and families
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Special projects and additional duties as assigned to enhance the level of service and commitment to students, their families and the University
Non-Essential Duties:
Other duties and special projects may be assigned to meet department and University needs.
Qualifications
Experience, Knowledge and Skills Required:
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Three years of financial aid, student accounts, or related experience in a higher education setting is preferred
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Have working knowledge of federal regulations, state law, and university policies in awarding financial assistance to ensure compliance and audit requirement
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In depth, current knowledge of principles, practices, methodology, and procedures for the provision of student financial aid and the ability to apply that knowledge to ensure goals are met
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Sensitivity to the financial concern and stress of students and their families and an aptitude for explaining complex financial information in terms that are easily understood and enhance the customer’s experience
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Excellent interpersonal, communication, and analytical skills
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Proven customer service skills and enthusiasm for providing exceptional service to diverse populations including undergraduate and graduate students, parents, staff, faculty, and other constituencies
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Superior organizational and problem resolution skills, including exceptional project management skills and a reputation for delivering results on time and within budget
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Experience in multi-task and detail operations
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Ability to work both independently and collaboratively towards the optimum delivery of service to the customer
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Flexibility in work schedule to accommodate limited evening and weekend hours
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Proficiency with Microsoft Office Word, PowerPoint, Excel, Access and Outlook
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Preference given to candidates with PowerFaids and Jenzabar software experience
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Bachelor’s degree, or equivalent combination of education and experience
Application Process
Does this sound like a good fit? Click on the green “I’m interested” button and submit:
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A cover letter addressing the position qualifications and experience
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Current résumé
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Salary requirements
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Contact information for three professional references.
Applications received by July 19, 2024, will receive first consideration. Queens will continue to accept applications until the position is filled.
Additional Information
About Queens University of Charlotte
Located in the heart of the nation’s second-fastest-growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.
Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.
Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.
By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.
Benefits
Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, a 403b retirement plan, with two options (pre-tax or post-tax (Roth) contributions) with a generous match, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, disability insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.
Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, childbirth and conditions related to pregnancy or childbirth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs.
Any individual with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Queens' job search/selection process should contact the Assistant Vice President of Human Resources at 704.337.2222.
Physical Requirements (with or without reasonable accommodation) require ability to
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Remain in a stationary position, most of the time.
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Exchange accurate information with students, faculty and staff, frequently.
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Read reports, create presentations, use a computer system, most of the time
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Communicate with students, faculty and staff, most of the time.
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Write, type, and use the computer, telephone, copier, and other office equipment systems, most of the time.
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Move about inside the workspace to access resources and office equipment, and attend meetings across campus, regularly.
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Exert moderate force to move objects, occasionally.
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Think critically, concentrate on the task at hand, and respond quickly to changes in conditions, most of the time.
Work Conditions
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Must be able to work in office environment while having contact with students, faculty staff, parents, vendors on any given day.
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Work has deadlines, multiple interruptions, high volume and can be stressful.
Nothing in this job description restricts the university’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects the university’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; this job description is subject to change at any time.