Who We Are
As part of the great migration from Hollywood to the nearby Palm Springs, an erstwhile silent film star fled the conventions of stardom for a more natural life in the desert. Inspired by the work of renowned conservationist, Minerva Hamilton Hoyt, he uses his green thumb to create the ultimate desert exhibition -a modernist hotel that blends the enigmatic beauty of the Coachella Valley with Old Hollywood glamour.
The Role
The server is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, serving guest’s orders and anticipating guests’ needs.We are searching for attentive, friendly, energetic, highly-motivated individuals who will thrive in a fast-paced, team-oriented environment.
Responsibilities
- Be fully accountable for the people, product and profit within the hotel.
- Provide excellent, friendly, courteous and professional service to all internal and external guests, in every interaction.
- Ensure hotel culture is enlivened in all aspects of the business.
- Maintain and ensure the overall cleanliness and safety of the work area/assigned station and the establishment.
- Perform opening and closing procedures.
- Ensure that all procedures concerning bar tabs and the transfer of tables are met.
- Perform accurate cash/credit handling and POS procedures in accordance with Company policies and procedures.
- Upsell food and beverage menu items.
- Must have extensive knowledge of a variety of alcoholic beverages, must retain and maintain complete knowledge of all food and beverage menu items.
- Check identification for proof of age when required.
- Monitor guest’s drinks and anticipate guest’s needs.
- Provide food service as appropriate.
- Develop relationships with guests in order to provide personalized service.
- Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
- Proper handling of VIP’s, recognize repeat guests and protect their privacy and confidentiality.
- Must be knowledgeable about hotel i.e. location, cuisine, etc.
- Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.
- Ensure that hotel reporting procedures are aligned with applicable SOP.
- Ensure all hotel and restaurant policies, standards and local laws are followed.
- Ensure sanitation fundamentals and Health Department requirements that are set forth by hotel, local, state and federal regulations are in compliance.
- Undertake regular internal inspections to ensure the hotel's assets are well maintained and protected.
- Take action in all matters related to the safety, security, satisfaction and well-being of team members, hotel guests and property. Respond swiftly and effectively in any hotel emergency or safety situations.
- Ensure compliance with all hotel policies and procedures at all levels
Ideal Candidate
- 1-3+ years experience in a full service restaurant or bar setting, preferably within a hotel operation.
- Maintain a high level of personal appearance and hygiene at all times.
- Must have the ability to work a flexible schedule, including weekends, holidays and late hours when necessary.
- Must have the ability to report to work on time and when scheduled.
- Must have the ability to stand and/or walk for extended periods of time.
- Ability to behave at all times based on a guest responsive culture where exceptional guest service prevails.
- Actively use up-selling techniques to exceed guest expectations and increase revenue.
- Be attentive, accountable and highly organized and has the ability to plan multiple activities in a timely fashion.
- Possess excellent interpersonal and communication skills.
- Possess excellent phone skills and be guest service oriented and proactive.
- Ability to maintain a positive and professional demeanor and composure at all times.
- Ability to be friendly, engaging, gracious and the ability to focus and connect with all guests and team members and exceed their expectations.
- Have an upbeat, energetic, authentic and professional attitude at all times.
- Know how to participate in a team environment and assist other departments when needed, providing lateral service.
- All other responsibilities, tasks and special projects as assigned by leadership.
- Has a passion for hospitality, service, food and beverage.
Requirements & Experience
- 1-3+ years of hospitality experience in full-service restaurants.
- Open availability including evenings, weekends and holidays.
- Flexibility and willingness to adapt to ongoing changes.
- Ability to inspire, motivate and develop employees.
- Ability to identify problems and solve them.
- Proven track record in building high-performance teams.
- Professional and confident verbal and written communication with guests and employees.
- ServSafe and TiPs certified (or equivalent) preferred.
Compensation & Benefits
- Competitive pay.
- On the job training.
- Generous benefits package.
- Opportunity to work in an environment fostering an innovative approach to hotel operations that encourages initiative and leadership.
- Working with highly talented people who are extremely passionate about their craft.
- Leadership & professional development growth opportunities.
- Referral program.
Other Duties
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change based upon changing operational and environmental requirements. Such changes will be discussed with the team member and the job description amended accordingly. This job description in no way states or implies that these are the only
duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
About Life Hospitality
Life House Palm Springs is managed by Life Hospitality, the hotel management arm of , – an operations, branding, and software company with a mission to make travel more accessible by making hotels easier to operate and more profitable with tech-enabled, best-in-class operations. We approach operations with a tech-driven mindset. From hotel operations to F&B, we give you tools and resources to run your hotel most efficiently so you can focus on what matters most: the guest experience. We manage a portfolio of over 50 hotels across the US and Mexico and growing to 150+ in 2023. You can find all Life Hospitality openings at https://www.lifehospitality.careers.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Work Location: In person