K9 Resorts & Luxury Hotel is currently seeking Customer Service Representatives (CSRs). This position offers a great opportunity for ambitious candidates looking to start with a company and grow. K-9 Resorts is a fast-paced, premium dog care facility. We are in constant search of employees that stand out above the rest. We provide doggie daycare and overnight boarding for dogs. Below please find some details regarding the position:
Working at K-9 Resorts is a rewarding yet challenging experience. A love for dogs is important, but a great work ethic, positive attitude, ambition, willingness to go above and beyond, and flexibility are paramount.
We are looking for an energetic, ambitious, overachiever to join our team . Take advantage of this great opportunity if you are looking to start a career with unlimited growthh potential!
Location: Sugar Land, TX
Industry: Pet care
Job Type: Customer Service Representative
Education Level/ Experience: High School Diploma
Job Description
The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.
Essential Job Functions:
- Fluent in Microsoft Office and well-versed in computer usage
- Willing/able to learn new computer programs easily
- Very customer service-oriented
- Able to use downtime effectively
- Greets all customers coming into the building
- Performs Check In/Check Out and reservation procedures in the POS system
- Accepts payment from customers
- Takes custody of pets and makes sure they are properly placed in the building
- Answers telephone inquiries
- Works closely with the management team to handle small office tasks
- Provides tours of the facility to potential customers when necessary
- Responsible for feeding and medicating of all dogs
- Provides personal playtimes for dogs when such a service is requested
- Takes dogs outside for elimination breaks
- Performs body checks to search for pre-existing conditions and/or injuries
- Has the ability to perform the following tasks at the request of the General Manager/Owner
- Sanitation of all boarding and daycare accommodations
- Monitoring Daycare
- Bathing
QUALIFICATIONS:
Education and Experience:
- High School diploma or equivalent
- Previous pet care experience is preferred but not required
- Some weekend and holiday hours are required
Schedule: Both Full Time and Part Time employees are required to work at least 1 weekend day. Plan on working holidays, on a rotating basis, as this is our busiest time.
A typical schedule for part-time in this position includes working approximately 25-35 hours per week.
A typical schedule for full time in this position includes working approximately 30-40 hours per week.
If working with dogs in a fast-paced environment, with the potential for advancement is your desire, then joining the K-9 Resorts team is just what you are looking for!
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*Technical Skills:*
- Computer skills including knowledge of Microsoft Windows.
- Proficient written and spoken communication skills.
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*Personal Characteristics:*
- Must be able to communicate with all types of people, remain calm, mediate and problem solve
- Must be of moral and ethical character
- High level of emotional intelligence
- Salesmanship personality and comfort
- Ability to multitask
- Strong ability to adapt to change and support company directives
- A Can-Do - It is my job attitude
- Outgoing, positive, enthusiastic personality
- Must demonstrate love for dogs
- Well-organized and efficient
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Split shift
Work setting:
Application Question(s):
- Are you looking for full or part time?
Ability to Commute:
- Houston, TX 77008 (Required)
Work Location: In person