FedTec Overview:
FedTec is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company – we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods, we empower government agencies to fulfill their missions successfully with our capabilities in Digital Transformation, and Cyber Security. Our strategy is rooted in in-depth advising and a unique shoulder-to-shoulder mission experience, all geared towards enabling our clients, their agencies, and every American to thrive. We use the same approach as our employees, building meaningful and lasting relationships to meet their evolving needs and help them grow. We are excited to welcome you to our family.
Job Title: TAX - Sr Desktop Support Tech - 100% ON SITE
Client: Virginia Information Technology Agency
Location: 600 E. Main St., Richmond, VA
Per Mgr.: Interviews will be a combination of PHONE (first) then IN PERSON if there is interest. Pls make sure you candidate is aware.
ABOUT THE ROLE
- Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analysing common complaints and problems.
- Troubleshooting VPN, Networking, and ISP problems.
Required/Desired Skills ·
- Strong working knowledge of computer systems, hardware, and software, including drivers and bios·
- Excellent problem-solving, analytical, and team-working skills ·
- Excellent communication and interpersonal skills. ·
- Demonstrated ability to obtain feedback from customers to improve training methods.
- Writing and editing training manuals. ·
- Running reports and analysing common complaints and problems.
- An openness to learning new technologies. ·
- An openness to learning new technologies.
Job Type: Contract
Pay: $25.00 - $28.00 per hour
Expected hours: 8 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Strong working knowledge of computer systems, hardware, and software, including drivers and bios have 6 years of experience
- Writing and editing training manuals. need 4 years of experience
- only need local Virginia candidates
Ability to Commute:
Ability to Relocate:
- Richmond, VA: Relocate before starting work (Required)
Work Location: In person