We are seeking a Collections Agent to contact customers for payment while maintaining diligence in professional correspondence.
Duties and Responsibilities
· Collection calls and/or correspondence in a fast-paced goal-oriented collections department
· High volume phone calls to assigned delinquent customers
· Provide customer service regarding collection issues
· Process customer refunds, review and process account adjustments & resolve customer discrepancies.
· Reconcile customer disputes as they pertain to payment of outstanding balances
· Responsible for reducing delinquency for assigned accounts
· Collaborate with sales and senior management when necessary to accelerate the collections process
· Report on the collections process with management and clients
· Weekly reporting to direct supervisor and ownership
· Distribute monthly delinquency notices
· Other duties as assigned by management
Requirements and Qualifications
· High school diploma or equivalent
· Good interpersonal and communication skills
· Strong negotiation skills
· Exceptional attention to detail is a must
· Knowledge of billing & collections procedures
· Ability to maintain a professional demeanor when dealing with difficult individuals or situations
· Ability to perform other assigned tasks and duties as assigned by supervisor
· Working knowledge of Microsoft Office Suite
· Experience with ESys a plus'
Job Type: Full-time
Pay: $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Weekly day range:
Work setting:
Experience:
- Microsoft Excel: 2 years (Preferred)
- Collection management: 2 years (Required)
Work Location: In person