Company Overview:
Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.
Position: Client Success Coordinator
Compensation: $24-$28 an hour
Job Description:
The Client Success Coordinator is a highly visible role within our business, serving as the primary point of contact for our clients. The Client Success Coordinator monitors warehouse activity to ensure shipping targets are being met, to build understanding, and to ensure client expectations are fulfilled. From the point of view of our clients, our Client Success team is Ramp Logistics.
Core Responsibilities & Duties:
- Monitor shipping and receiving activity to ensure compliance with service level agreements (SLAs) and work specifications
- Respond to client email and phone inquiries
- Develop and manage client relationships
- Track and follow up on outstanding client requests to ensure timely resolution
- Initiate claims and investigations with internal departments and external vendors on behalf of clients
- Contribute to continuous improvement efforts to deliver better service to clients over time
- Manage special projects requested by clients, coordinating with internal departments and external vendors where needed
- Collaborate with internal departments and external vendors to deliver results for clients
- Assist as needed with onboarding new clients; coordinate with operations and other departments to ensure client needs and expectations are understood
- Other duties as assigned
Job Requirements & Qualifications:
- At least 1-2 years’ experience in a customer service or customer-facing role
- Strong written and oral communication skills
- Strong organizational and planning skills
- Teamwork and collaboration skills, ability to interact at all levels of the organization
- Problem-solving ability
- Ability to quickly learn new software reporting tools
- Ability to effectively manage multiple priorities in a dynamic, fast-paced environment with strict deadlines
- Maintain a positive, customer-centric mindset focused on solutions
- Experience working with WMS systems or ERP systems (such as Manhattan or Netsuite)
- Experience working within a 3PL fulfillment service specializing in apparel and footwear
What We Offer:
- Competitive base salary
- Two weeks of paid time off within the first year of employment, sick time and holidays
- Company provided life insurance
- Health, vision, and dental insurance options
- Commuter benefit plan
- Optional supplemental life insurance
- 401(k)
- Wellness program
- A great place to work with a terrific culture
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Irvine, CA 92618 (Required)
Work Location: In person