The barista is responsible for accepting payment for food and beverages and making proper change for guests and fellow employees. He/she is also responsible for assisting the Host/Hostess in the prompt greeting and seating of all guests and assist servers as needed.
Responsibilities
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
- Collect money and/or credit cards from guests and servers, and make correct change.
- Operate the approved credit card machine.
- Prepare cashier report at end of shift.
- Pay out servers’ and service attendants’ tips, if applicable.
- Greet and seat guests at appropriate tables in a timely manner.
- Perform opening and closing duties according to established side-work checklist
- Be attentive of guests’ needs and assist in providing a pleasant dining experience.
- Properly take reservations for all outlets.
- Have a thorough knowledge of menus and current specials in all applicable outlets.
- Answer the phone according to standards.
- Communicate effectively and courteously over the telephone.
- Take a room service order according to hotel standards.
- Assist servers and host/hostess in the serving of guests, as needed.
- Ensure quality control of menus with regard to cleanliness and appearance.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Able to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all guests.
Job Type: Part-time
Pay: $12.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Restaurant type:
- Bakery
- Café
- Coffee shop
- Quick service & fast food restaurant
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person