Job Overview:
We are seeking a Customer Service Specialist/Parts Sales Assistant to join our team at our North American distribution office in Kent, WA. This role will provide administrative and basic bookkeeping support to our Parts Department, Office Manager, Sales Managers, and administrative staff.
Essential Duties and Requirements:
- Ability to skillfully answer a multi-line phone system, transfer and redirect incoming calls, and take messages in a professional and pleasant manner with attention to detail and accuracy.
- A professional and friendly customer service attitude in all interactions with both colleagues and customers.
- Working knowledge of Office Suite and proficient in Microsoft Outlook, Word, and Excel.
- Ready to work with QuickBooks and inventory software .
- Motivated to become familiar with technical parts breakdowns, machine specs, and operator manuals.
- Highly detail-oriented, organized, and able to establish priorities.
- A self-motivated team player with a positive attitude.
- Ability to communicate effectively both orally and in writing in a professional manner.
- Native or near native English writing and speaking proficiency.
- Ability to handle confidential information in a discreet, professional manner.
Preferred Qualifications:
- AA or Bachelor’s Degree and experience in customer service
- Entry level/Mid-Career (2+ years of experience)
- Bookkeeping ability and basic accounting knowledge
- Excellent problem-solving skills
- Comfortable in a cross-cultural and bilingual workplace
Details:
- Salary is $24/hr or negotiable depending on experience
- Health & Dental Insurance
- Paid time off
- On-site full-time position
- On-site free parking
- No visa assistance available
This position offers the opportunity to work in a dynamic customer service role within a supportive team environment. If you have the required experience and skills, we invite you to apply for this rewarding Customer Service Specialist position.
Job Type: Full-time
Pay: From $24.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Kent, WA 98032 (Required)
Ability to Relocate:
- Kent, WA 98032: Relocate before starting work (Required)
Work Location: In person