TurboTAR is a maturing B2B EHR Software and Billing Company centrally located in Mission Valley. We are a dedicated, down to earth, passionate group that likes to get nerdy and talk software, but please leave your ego at the door. Our company embraces new ideas and innovation which we believe is the backbone to our success.
We are currently seeking an experienced Medical Billing Account Manager to join our team. As our Medical Billing Account Manager, you will be responsible for developing strong relationships with our premium account clients specifically in the Adult Day Health Care industry. You will operate as the lead point of contact for select premium accounts in the matters specific to billing and reconciliation. This candidate will possess an understanding of billing operations, technical and customer service skills to provide oversight to their assigned accounts.
Responsibilities:
- Utilize company’s software product to complete billing, re-billing and reconciliation. (Training will be provided).
- Update and document all activities for accounts into CRM in timely manner to track and report activities to CEO.
- Provide client account management, support functions and manage client expectations to ensure highest level of quality and client satisfaction.
- Communicate professionally and at multiple levels within the client’s organization; anticipate client needs and correspond proactively.
- Perform e-reconciliation, manual reconciliation and apply paid claims to accounts accordingly.
- Re-billing and re-billing analysis – Research and identify rejected claims and take the timely steps to resolve and rebill claims. Effectively communicate with customers to ensure resolution of outstanding billing items.
- Conduct appeals preparation and submission.
- Consult with the appropriate team members to resolve billing and collection question issues.
- Prepare and generate all monthly reports related to billing such as: billing audits, bi-monthly eligibility, and quarterly/ annual reconciliation reports to send to clients.
- Manage and communicate with assigned accounts on outstanding claims to take action on the next appropriate steps.
- Communicate with managed care providers and advocate on the behalf of our clients to clarify billing discrepancies to facilitate timely payments for our clients.
- Keeps everyone on the team informed regarding clients
- Assess client needs to get a detailed picture of what the client wants, needs and desires.
Qualifications:
- Must have minimum two years’ experience in an equivalent client, account/ project management position OR medical billing; and general experience providing high level and complex customer support.
- High computer literacy; Proficient in MS Office with experience in database management and spreadsheet creation and maintenance and aptitude to learn new applications. EHR and billing software experience is a BIG PLUS!
- Must be extremely proactive, responsive, detailed orientated and upbeat with a strong organizational and prioritization skills.
- Excellent client service, phone and email skills.
- Detail oriented individual who is comfortable and savvy with analytics and technology
- Strong analytical, problem solving, decision making and conceptual skills.
- Understands the importance of all payer guidelines related to timely claim submission; is knowledgeable and proficient with payer websites and other useful resources pertaining to the billing function.
- Ability to maintain a high level of confidentiality for patient protected health information in accordance with legal requirements and company policy.
- Ability to adapt, and grow quickly as we build our team
- The ideal candidate works well alone or in a team environment, is able to multi task, understands priorities and meets deadlines.
- Knowing when to properly escalate.
- Medical billing experience / understanding preferred.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person