Pentair has a job opportunity for you!
Join us as a Dealer Pool Support Representative at our Moorpark, CA facility.
You will be working with inbound calls, specializing in certain product lines to help customers and dealers troubleshoot their products using your technical and customer service skills.
What is in it for you?
- The anticipated hourly pay range for this role is: $20.72 - $38.50/hr. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be determined by considering demonstrable level of experience, skills, knowledge, and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.
- Eligibility for annual pay increases based on company & individual performance.
- 11 paid holidays each year
- 2 weeks of vacation to start (accrued weekly)
- Medical, Dental and Vision Insurance
- Tuition reimbursement to support your education goals.
More details about the opportunity:
- You will be responsible for researching, troubleshooting, and resolving pool and spa equipment issues using advanced troubleshooting skills and available resources.
- Provide quality telephone and email support, with a high degree of customer service, technical expertise, and timeliness.
- Maintain current knowledge of all product offerings and technical support procedures to provide accurate solutions to customers and demonstrate experience in problem resolution and technical problem identification.
- Work independently and with team to solve support issues and escalate issues to fourth level support and supervisor when necessary.
- Resolves customer problems, disputes, and complaints in an efficient, professional manner and according to company policy.
- Experience in technical product support (hands on, phone support, or other experience) is required.
- Previous Pool technical experience related to troubleshooting/diagnostics/repair of mechanical/electrical/hydraulic systems is required.
- Bilingual is a plus for this position but not required.
Position Hours/Schedule:
Monday - Friday. Hours of coverage are from 7:00am - 4:00
Pentair is an equal opportunity employer
Diversity, Equity and Inclusion:
With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.
We take ongoing action to improve the diversity of our workforce by:
- Ensuring leadership involvement and ownership
- Attracting and retaining diverse talent at all levels
- Fostering a globally aware, inclusive culture
- Ensuring our practices are fair and non-discriminatory
Job Type: Full-time
Pay: $20.72 - $38.50 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
- Call center
- Hybrid work
- Office
Application Question(s):
- Are you mechanically inclined?
- Are you bilingual English/Spanish?
Experience:
- Pool product maintenance: 2 years (Preferred)
- Electrical troubleshooting: 2 years (Preferred)
- Telephone support: 2 years (Preferred)
Work Location: Hybrid remote in Moorpark, CA 93021