Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be fluent in both English and Spanish, possess strong communication skills, and excel in providing exceptional customer service.
Duties:
- Handle inbound customer inquiries via phone, email, and chat
- Provide information about products and services
- Assist customers with order placement, modifications, and cancellations
- Resolve customer complaints in a professional manner
- Conduct outbound calls for sales and follow-up purposes
- Utilize data entry skills to update customer information in the database
- Upsell additional products or services to customers as needed
Skills:
- Fluent in Spanish and English (Bilingual)
- Previous experience in sales or customer service preferred
- Proficient in outbound calling techniques
- Ability to analyze customer needs and recommend appropriate solutions
- Strong data entry skills with high accuracy
- Excellent phone etiquette and communication skills
This position offers a competitive salary, with opportunities for career growth, and a dynamic work environment. If you meet the qualifications and are passionate about delivering top-notch customer service, we encourage you to apply for this exciting opportunity. We are looking to expand and open multiple offices in the United States, specifically in Florida but are open to opening them in any other state. If this is a position that might suit your interest or if you feel that you would be a suitable candidate, please get in touch with me as soon as possible.
Job Types: Full-time, Contract
Pay: $43,883.00 - $685,942.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
Experience level:
- No experience needed
- Under 1 year
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: Hybrid remote in Palmetto Bay, FL 33157