Company Description:
We are a private gym in Los Altos in need of a Part-Time Client Services Administrator to join our team. We specialize in holistic health and fitness and pride ourselves on delivering exceptional client experiences and having a closely-knit team. If you are passionate about providing top-notch administrative solutions and thrive in a fast-paced environment, we want to hear from you!
Job Description:
The Client Services Administrator works collaboratively with the operations manager focusing on client relations while providing staff support to personal trainers and on site therapists. The CSA is responsible for serving as a communication liaison providing prompt, compassionate care and attention to support staff inquiries, schedule changes, and overall understanding of trainers and clients needs.
Job Responsibilities:
We are seeking a part-time administrative assistant to support our team in the early mornings from 6:30am to 10:30am. In this role, you will perform a variety of administrative tasks, including:
- Respond promptly and professionally to client inquiries via phone, email, and in-person interactions.
- Provide knowledgeable assistance to clients regarding our products/services, pricing, and policies.
- Resolve client concerns and complaints effectively, ensuring a positive resolution.
- Maintain detailed and accurate records of client interactions and transactions.
- Collaborate with other team members to ensure seamless communication and coordination.
- Assist with administrative tasks as needed, including data entry, filing, and scheduling appointments.
Job Qualifications:
- Proficient in Microsoft Office Suite
- Experience in customer service or related field
- Excellent written and verbal communication skills
- Ability to multitask and prioritize tasks effectively
- Strong interpersonal skills
- Ability to work independently and as part of a team
- Attention to detail and strong organizational skills
- Ability to remain calm and professional under pressure
- Excellent problem-solving skills
Benefits:
- Opportunity Development
- Portfolio Expansion
- Part-time schedule to accommodate work-life balance
- Positive and supportive work environment with a focus on teamwork and collaboration.
Job Type: Part-time
Pay: $23.99 - $25.53 per hour
Expected hours: 10 – 20 per week
Benefits:
- Employee discount
- On-site gym
- Paid training
- Professional development assistance
Compensation package:
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- This position is for early mornings, Mon-Fri from 6:30am to 10:30am. Are you a reliable morning person?
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Los Altos, CA 94024 (Preferred)
Work Location: In person