Job Summary:
The Collections Supervisor is a vital member of the Accounts Receivable team, responsible for overseeing and coordinating the daily activities of the collections team. This role reports directly to the Accounts Receivable Manager and plays a key role in managing the company's collections processes.
Key Responsibilities:
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Team Leadership: Lead, manage, and motivate a team of collections representatives to ensure they meet or exceed targets and deliver exceptional service to clients.
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Collections Strategy: Collaborate with the Accounts Receivable Manager to develop and implement effective collections strategies, policies, and procedures to reduce outstanding balances and minimize bad debt.
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Customer Communication: Maintain professional relationships with clients and debtors, handling escalated collections issues, and providing guidance to resolve complex accounts.
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Performance Monitoring: Monitor and evaluate the collections team's performance, providing coaching and training as needed to improve collection efforts and achieve departmental goals.
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Reporting and Analysis: Generate and analyze reports related to accounts receivable and collections performance, using data-driven insights to make informed decisions and identify areas for improvement.
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Collections Planning: Assist in developing forecasts, budgets, and collections plans to meet or exceed established targets.
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Policy Enforcement: Ensure that all collections activities adhere to relevant laws, regulations, and company policies.
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Process Improvement: Continuously identify opportunities to streamline collections processes and implement improvements for increased efficiency and effectiveness.
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Documentation and Record Keeping: Maintain accurate records of collections efforts, payment arrangements, and customer interactions.
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Training and Development: Provide ongoing training to collections staff, ensuring they have the necessary knowledge and skills to excel in their roles.
Job Qualifications:
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Bachelor's degree in finance, accounting, business, or related field (preferred).
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Proven experience in collections, with a minimum of [X years] in a supervisory or managerial role.
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Strong knowledge of accounts receivable principles, collections best practices, and relevant laws and regulations.
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Excellent communication and negotiation skills.
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Leadership and team management capabilities.
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Proficiency in using collections software and Microsoft Office suite.
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Analytical and problem-solving skills.
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Results-driven mindset and a commitment to meeting targets.
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Detail-oriented with strong organizational skills.