Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting company products or services.
Duties:
- Answer incoming customer calls promptly and professionally
- Respond to customer inquiries via email, chat, or phone
- Assist customers with product information, pricing, and availability
- Resolve customer complaints in a courteous and timely manner
- Utilize phone etiquette and communication skills to ensure customer satisfaction
- Conduct outbound calls for follow-ups or sales promotions
- Analyze customer needs to recommend appropriate products or services
- Upsell additional products or services to increase sales revenue
Requirements:
- Excellent verbal and written communication skills in English; proficiency in additional languages is a plus (Bilingual/Multilingual)
- Proven experience in customer service or sales roles
- Ability to handle high call volumes while maintaining professionalism
- Strong problem-solving skills and the ability to think quickly on your feet
- Proficiency in using CRM software and other customer service tools
This position offers competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about delivering top-notch customer service and have a knack for sales, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Types: Full-time, Contract
Pay: $45,994.00 - $65,920.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
- 10 hour shift
- 12 hour shift
- Evening shift
- Night shift
- Rotating shift
Weekly day range:
- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
Ability to Commute:
- Jacksonville, FL (Preferred)
Ability to Relocate:
- Jacksonville, FL: Relocate before starting work (Preferred)
Work Location: In person