Job Description:
- Gains familiarity with Client Service Quality concepts, practices and methodologies.
- With guidance, learns to perform specific duties, including:
- Live call monitoring and recording
- Reviewing and contributing to the team’s process for call and case management
- Reviewing logged cases within a selected case tracking pool
- Reporting on the team’s and individuals’ progress against selected metrics and performance measures
- Providing timely feedback to team members based on daily reviews.
- Learns and applies company Client Service Quality’s processes and procedures. Specifically our Central Dispatch business.
- Assists with special projects as assigned.
Job Types: Full-time, Contract
Pay: Up to $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Client Customer Care: 1 year (Preferred)
- Call center: 1 year (Preferred)
Location:
Work Location: Remote