By being the front line representative for office, this candidate will greet patients on phone and in person; schedule appointments; maintain records and accounts; assist the physicians, and ensure the efficient flow of the office.
Duties:
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizes patients' satisfaction and provider time by scheduling appointments in person or by telephone.
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- Comforts patients by anticipating patients' concerns; answering patients' questions; maintaining the reception area.
- Facilitates communication between physicians and patients.
- Assists with calling in refills of medications.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
Job Type: Full-time
Experience:
- Receptionist: 1 year (Required)
- Knowledge in Medical Terminology (Perferred)
Education:
- High school or equivalent (Required)
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- eClinicalWorks: 1 year (Preferred)
Work Location: Multiple locations