About Us
Monsoon Chocolate is a multi-award-winning chocolate maker and confectioner based in Tucson, Arizona. Our dedication to quality, innovation, and community is reflected in every product we create. We are proud to be certified food crafters with Tucson City of Gastronomy and recipients of multiple Good Food Awards, which attest to the quality of our products and our positive social impact. Our culture is built on inclusivity, safety, and genuine appreciation for our Tucson community.
Position Overview
We are seeking a Barista/Sales Associate to join our Service Team. This role is essential in delivering outstanding customer service, preparing and serving beverages and food items, and maintaining the quality and presentation of our products. If you are passionate about chocolate, coffee, and creating memorable customer experiences, we would love to hear from you!
Compensation Details
- Starting Wage: $14/hr base rate
- Tips: On average, our Barista/Sales Associates earn an additional $6-$10/hr in tips
- Total Earnings: This brings the average total hourly earnings to approximately $19-$24/hr
Key Responsibilities
- Customer Experience:
- Greet and assist customers warmly and professionally.
- Provide detailed information about Monsoon Chocolate’s products, process, and values.
- Handle customer inquiries and complaints efficiently, ensuring satisfactory resolutions.
- Ensure customer orders are fulfilled accurately and promptly.
- Operations Management:
- Efficiently operate the POS system, ensuring all transactions are processed correctly.
- Follow proper cash handling procedures, including till counts and end-of-day reconciliations.
- Keep POS system updated with current pricing and product information.
- Beverage and Food Preparation:
- Prepare espresso and chocolate beverages to Monsoon Chocolate’s quality standards.
- Regularly taste coffee, tea, and chocolate beverages to maintain product familiarity and quality control.
- Assist in the preparation and service of pastries and other food items.
- Merchandising:
- Ensure all chocolate bars, bon bons, pastries, and other items are attractively and thoughtfully displayed.
- Regularly check display items for freshness and quality.
- Replenish stock as needed to maintain an inviting retail space.
- Sanitation and Cleanliness:
- Maintain a clean and organized Service Area, Retail Area, and back stock storage.
- Ensure high standards of sanitation, including regular cleaning of surfaces, equipment, and floor areas.
- Follow health and safety regulations to provide a safe environment for customers and staff.
- Team Collaboration:
- Work closely with the Cafe Manager to support overall operations.
- Assist other teams and departments as needed, particularly during slow periods.
- Collaborate with the Cafe Manager to maintain and fulfill Monsoon Chocolate’s vision.
- Continuous Improvement:
- Actively look for ways to improve service and assist in business needs during slow periods.
- Provide feedback to management on potential improvements for customer service and product offerings.
- Participate in ongoing training and development opportunities.
What We’re Looking For
- Customer Service: At least 2 years of experience in customer service, food service, and cash handling.
- Technical Skills: Proficiency with computers, including POS systems and software for both PCs and Apple products.
- Work Ethic: Strong commitment to completing tasks efficiently and effectively.
- Conflict Resolution: Ability to handle conflicts and make sound decisions in a fast-paced environment.
- Communication: Excellent verbal and written communication skills.
- Problem-Solving: Strong ability to manage multiple priorities and find solutions to challenges.
- Team Building: Effective interpersonal and organizational skills.
- Confidentiality: Ability to handle confidential information with discretion.
- Math Skills: Intermediate to advanced mathematical skills.
Work Environment and Conditions
- Work Hours: Part-time or full-time, with availability for weekend and holiday shifts as needed.
- Physical Requirements: Ability to stand and walk for extended periods, lift and carry loads up to 25 pounds, and frequently bend, stoop, reach, push, and lift.
Why Join Monsoon Chocolate?
- Be Part of a Winning Team: Work with an award-winning chocolate maker and be a part of our growing success story.
- Inclusive Culture: Join a safe and inclusive space that genuinely appreciates and supports our Tucson community.
- Community Impact: Contribute to a company recognized for its positive social impact and commitment to excellence.
- Professional Growth: Opportunities for ongoing training and development to enhance your skills and career.
Job Types: Full-time, Part-time
Pay: $19.00 - $24.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Restaurant type:
Shift:
Weekly day range:
Education:
- High school or equivalent (Required)
Language:
Ability to Relocate:
- Tucson, AZ 85716: Relocate before starting work (Required)
Work Location: In person