Job purpose
Responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions, as well as handling customer issues that may arise on the sales floor. Ensures each customer has a positive shopping experience and to remember that the customer is the top priority.
Duties and responsibilities
- Provide excellent customer service by greeting and assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.
- Proficient knowledge and understanding of POS system.
- Complete customer transactions on the cash register.
- Follow company policies and procedures regarding cash register.
- Representing Trop Gun in a professional manner when interacting with customers in store and on the phone.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Collecting information for transfers both incoming and outgoing.
- Assists with merchandising and stocking sales floor.
- Learns and understands Range procedures to effectively assist in the Range Rental Office.
- Following the Opening and Closing procedures.
Qualifications
- High school diploma or equivalent required
- Retail sales experience, cash management and customer service experience preferred.
- Experience with Cash Register and Point of Sales preferred.
- Proficiency in basic math skills required, including addition, subtraction, multiplication and division.
- Ability to meet the Federal requirements for handling and processing firearm transactions.
- Ability to work flexible schedule to include days, evenings, weekends and holidays.
- Must be dependable and flexible, including a willingness to work in other areas of the store as needed with little or no advance notice.
- Ability to read, count and write in English to accurately complete all documentation.
Physical requirements
- Must have the ability to stand, walk and / or move about for extended periods of time.
- Ability to lift/carry up to 50 lbs.
Pay
- $14-16 per hour (depending upon experience) + SPIFF bonus opportunities