Position Summary: Responsible for determining the service and parts needs of customers calling or coming into the store.
Essential Functions:
1. Determines the needs of a customer for parts and/or service based on information provided and discussion with customer. Schedules and coordinates the activities of service mechanic(s) and delivery driver assigned to the store.
2. Opens and closes work orders for service based on customer needs using the prescribed software and hardware following established procedures.
3. Transacts requisitions, purchase orders, receipts, and transfers following established procedures. Reconciles receiving and inventory discrepancies.
4. Communicates with customers by phone and in person regarding parts pricing and availability as well as the status of service work orders. Explains any need for additional work and obtains permission to proceed.
5. Consults computerized price books, manufacturer’s catalogs, and stock records to determine the price and availability of the requested part(s). Calls vendors for freight charges as needed.
Other Functions:
1. Exercises judgment in Customer satisfaction issues. Seeks approval when required.
2. Coordinates and communicates with other store personnel as needed.
3. Updates catalogs, price books and service manuals as needed.
Minimum Job Requirements:
Education: HS or equivalent. Tech or College preferred.
Experience: 3-5 years Customer service, service advisor and or parts distribution experience.
Specific Skills: Computer software skills. DIS system.
Specialized Knowledge, Licenses, etc.: Mechanical knowledge, parts distribution software, Inventory management.
Working Conditions: Normal store conditions including occasional service bay and external activities, computer operations, counter work.
This job description does not include all the duties of the position. The employer has the right to add or revise the list at any time. This job description does not constitute a contract of employment. Employment is “at will” at outlined in the Employee Handbook.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 10 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
License/Certification:
- Drivers License (Preferred)
Work Location: In person