Medical Imaging Field Service Specialist
Territory - States along the Mississippi River
JOB DESCRIPTION
Company Overview
KUBTEC, is a leading medical and scientific imaging company, located in Stratford, CT, and known globally for their breakthrough technology in Breast Cancer Treatment. Through its 15-year history, KUBTEC has become known for its proprietary award-winning products that are challenging the status quo of breast cancer surgery. The Scientific division started offering systems for pre-clinical and small animal imaging initially, and is now expanding into other markets like agriculture and cancer research.
KUBTEC, has been recognized as one of the fastest growing and innovative companies and has won the Marcum Tech Top 40 award in the state of Connecticut, for the last three years running. Given the company’s success worldwide, KUBTEC anticipates doubling its size within the next two years. All systems are designed, built and supported out of its newly built facilities in Stratford. The company offers flexible hybrid work schedules, allowing employees to work remotely and in-office as well. Along with the company’s comprehensive benefit program, KUBTEC also provides breakfast every morning for those working in the office. The company believes in and is passionate about diversity, inclusion and equality. The KUBTEC team is from different cultures, nationalities and backgrounds; together, they are stronger, and this is reflected in the portfolio of technologies, products and support services.
KUBTEC is a minority woman owned small business, and is responsive to the needs of their customers and patients. Their goal is to identify opportunities to improve the quality of patient care and to develop proprietary technology that enables healthcare providers to deliver that improvement. For additional information about KUBTEC, please find the attached video interview with the founders: https://www.youtube.com/watch?v=z4Hz29j4mAY
Reports To
Service Manager
Job Overview:
The Medical Imaging Field Service Specialist is responsible for the installation and ongoing support of products sold to customers, including hospitals and providers. This role requires extensive travel and the ability to respond quickly to client issues. Specific duties are outlined below:
· Ensuring product performance metrics are met
· Continually maintain positive and professional client relationships
· Responsible for providing technical support coverage during hours assigned
· Deliver unparalleled technical service, support and communication to a diverse group of dealers and consumers (end users)
Responsibilities and Duties
· Respond to customer inquiries, providing technical product information and support and prompt resolutions to dealers and customer issues.
· Be able to make last minute and scheduled site visits to perform service-related activities. (installations of new equipment, Preventive maintenance visits, Emergency service calls)
· Follow up with customers after repair has been made.
· Effectively and accurately document all service related issues from the initial problem to the resolution and verification.
· Understand and effectively communicate technical information related to products, installation, parts, and product issues
· Have a deep and detailed knowledge of our products that enable you to troubleshoot issues over the phone or with images
· Work with Engineering, Operations, Sales, Marketing and senior management to communicate technical issues and recommend durable and permanent solutions as appropriate.
· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Qualifications
· Proven working experience with computers
· Strong analytical skills and data-driven thinking
· Ability to rapidly understand the medical technology and healthcare environment
· Computer Skills: Mail Server, File Server, NetSuite, outlook
· Ability to travel extensively
Compensation/Benefits
KUBTEC offers a comprehensive and competitive compensation and benefit package.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
Supplemental pay types:
Application Question(s):
- Do you have experience installing equipment?
License/Certification:
- BLS Certification (Preferred)
- Medical Device Repair Experience? (Required)
Willingness to travel:
Work Location: Remote