JOB SUMMARY:
The Housekeeping Dispatcher will ensure exceptional guest service to internal and external guests. The position of Housekeeping Dispatcher will include answering phone, communicating guest needs, communicating information to guests and associates. In addition, the Housekeeping Dispatcher will ensure that guest service meets and exceeds Margaritaville standards.
DUTIES include but are not limited to:
Creating assignments for Room Attendants, Inspectors and Housemen, ensuring all statuses on assignments are accurate.
The Guest requests are assigned in a timely manner and followed up with the guest.
Answering phone and 2-way radio utilizing proper etiquette
Keeping open communication with multiple departments
Sending/receiving email and updating system room statuses
Ensuring all associates are up to date with all service requests, guest requests, front office requests, room count, etc.
JOB REQUIREMENTS:
Must be at least 18 years of age.
High school diploma or equivalent preferred.
Familiar with inventory management, housekeeping practices, and standards.
Must be detail oriented with good record keeping and organizational skills.
Be Knowledgeable about proper housekeeping techniques, and handling of chemicals.
Must have excellent communication, organizational, and interpersonal skills.
Must be able to perform all duties of a Guest Room Attendant, including but not limited to: vacuuming, changing linens, sweeping, mopping, dusting, etc.
Must be able to lift 50+ pounds.
Must be able to stoop, kneel, bend, crouch, and work in confined areas.
Must be able to obtain/maintain any necessary certifications and/or licenses.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers, guests, and members.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness.