**Job Summary:**
The Customer Support Coordinator is responsible for providing effective customer service for all customers by using knowledge of company products and services. The CSC interacts with customers to provide information in response to questions, concerns, and complaints by phone, email or online chat and to solve the issue and provide a positive customer experience. The CSC has the ability to diffuse a tense situation and do everything within reason to quickly and effectively resolve the issue. Additionally, the CSC provides administrative support to all departments in the company
**Duties:**
- Handle customer inquiries via phone, email, and chat
- Provide exceptional customer service to resolve issues and concerns
- Analyze customer feedback to improve services and processes
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to enhance the overall customer experience
- Manage and prioritize multiple concerns
- Provide appropriate and correct information to incoming customer order status and product knowledge requests
**Qualifications:**
- Proven customer support experience or a minimum of 2 year experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Associates Degree preferred
- High school Diploma
- Ability to work individually or as part of a team
Job Type: Full-time
Pay: $17.00 - $17.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Ability to Commute:
- Maitland, FL 32751 (Required)
Ability to Relocate:
- Maitland, FL 32751: Relocate before starting work (Required)
Work Location: In person