Overview:
We are seeking a dedicated Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a welcoming atmosphere.
Duties:
- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with inquiries and provide information about hotel services , amenities and local area
- Handle reservations and cancellations accurately
- Process payments and maintain guest accounts
- Ensure the front desk area is tidy and presentable
Requirements:
- Previous experience in guest services or a similar role preferred
- Excellent phone etiquette and communication skills
- Knowledge of hotel operations
- Ability to work in a fast-paced environment while maintaining attention to detail
- Hospitality management or related certification is advantageous
- Proficiency in using phone systems effectively
- Multilingual abilities are beneficial for interacting with diverse guests
Join our team as a Front Desk Agent and be part of a dynamic hospitality environment where your customer service skills will shine.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Rotating weekends
Work setting:
Work Location: In person