Overview:
Dispatcher
Monday - Friday with alternating weekends
10am - 7pm
$16 - $19
What you will do:
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Scheduling and dispatching drivers based on customer requests or immediate needs
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Using telephone system to contact technicians
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Relaying information such as work orders or other messages to technicians
Job Requirements:
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Attention to detail
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Ability to multitask
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Typing skills
The northwest’s largest heating, cooling, plumbing & electrical company is HIRING!
If you are looking for a new and exciting career, this is the place to work! Right Now Heating, Cooling, Plumbing & Electrical has served over 200,000 customers and is growing faster than ever!
We provide:
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401k retirement plan
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Medical, Dental, & Vision
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Paid training
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Outstanding work culture and environment
This is your chance to be part of a team of 500 people strong. We are known for our Trademark “Pink Trucks” and outstanding service across 3 states! Right Now is a terrific place to build your future and start a new career. If you’re ready to work for a great company, Right Now is the place and time!
Qualifications:
Qualifications:
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Dispatch experience highly preferred
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Ability to pass a background check
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High school diploma (or GED)
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Demonstrate passion for excellence with respect to treating and caring for customers
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Strong decision-making abilities
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Ability to identify customer needs and clearly articulate product and service offerings
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Highly developed sense of integrity and commitment to customer satisfaction
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Meet all attendance and dependability requirements
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Team player
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Multitasking and time management skills with the ability to prioritize
Core Competencies:
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Strong verbal and written communication skills
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Comfortable in navigating through multiple software systems and windows simultaneously
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Ability to show empathy when responding to customer’s needs
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Must be flexible with the ability to adapt to changes quickly and think conceptually
Responsibilities:
Who/What Are We Looking For?
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Coordinate the transportation movements of the technicians
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Must keep track of the drivers’ schedules as they change throughout the day
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Keep track of the technicians’ start and departure times
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Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
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Requires interaction with drivers daily
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Anticipate problems with routes and parts by making quick sound decisions
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Respond to special requests from customers related to jobs performed by a technician
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Order parts for special orders
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Maintain techs’ vacation, sick and weekend schedules
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Follow up on all pending/ recommended work
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Forecast workload for 2-3 days out
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Contact customers with parts pending and status of parts